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Additional information
Marketplace Responsibility
Responsibility in the Marketplace reflects the essential role customers and suppliers play in the long-term sustainability of Medtronic.
Through proactive management of ethical business practices and sourcing, product quality, customer service, patient privacy and responsible marketing we improve our ability to manage the significant impacts these activities have on our business performance.
Product Quality
Because quality is integral to patients, physicians, hospital administrators and our own business performance, Medtronic centralizes oversight of quality processes, resources and standards in a corporate Global Quality function. Our strategic quality initiatives include employing Design, Reliability and Manufacturability methodologies, supplier quality processes, global complaint management, and corrective action/preventive action procedures to improve issue resolution and prevention. This systemic approach to quality and product risk management includes ongoing investments in personnel, training, IT tools and automation.
Supply Chain
Medtronic is an applicant member of the Electronics Industry Citizenship Coalition (EICC). EICC promotes an industry code of conduct for global electronics supply chains to improve working and environmental conditions. The code provides guidance on critical citizenship performance areas, including labor practices, health and safety, environmental practices, management systems and ethics.
Medtronic Becomes an Applicant Member of the Electronic Industry Citizen Coalition
Ethics and Compliance
The Medtronic Ethics and Compliance program exists to maintain and protect a culture of ethical business practices, which encourages open and honest communication and ensures full compliance with the laws and regulations in every country where we operate.
Our Code of Conduct details our commitment to integrity and legal compliance and describes how employees must behave in a wide range of business settings, including those specific to healthcare. With clear policies and guidance for business practices, the Code is the cornerstone of our ethics and compliance program.
Patient Data Protection
Medtronic has a Global Chief Privacy and Data Protection Officer responsible for coordinating information management and protection strategies across our businesses and geographies. Our Global Privacy and Data Protection Council ensures that state-of-the-art technologies and controls are in place throughout the company, and our Global Information Protection Policy defines company-wide requirements and responsibilities for all employees to protect information security and privacy.