Harvard Business Review

Better Healing from Better Hospital Design

By Yuhgo Yamaguchi

View Full Article (PDF)

ARTICLE SUMMARY

"These evidence-based designs have saved lives, reduced pain, improved clinical outcomes, and made less painful (and even provided some delight during) some of the most difficult moments in people’s lives."

Bright, beautiful lobbies featuring an atrium filled with local flora. Rooms with big windows and access to outdoor gardens. Dining options served up by one of the top chefs in the world.

Innovative new hospital designs have changed patients’ experiences and expectations of what a hospital should be. These sleek buildings have design features found in many high-end hotels—and they are built with the express intention not just of increasing patient satisfaction but of reducing costs and improving outcomes.