Harvard Business Review

Strong Patient-Provider Relationships Drive Healthier Outcomes

By Erin Sullivan and Andy Ellner, MD

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ARTICLE SUMMARY

"All the groups we’ve studied arrived at solutions that prioritize relationships at the core of what creates value—and they have the outcomes data to prove it."

"The proper goal for any health care delivery system is to improve the value delivered to patients … To properly manage value, both outcomes and cost must be measured at the patient level," Harvard’s Robert Kaplan and Michael Porter tell us. But, why do we only define patient value by outcomes and cost?