If your pump warranty has already expired or is set to expire soon, you should be aware that Animas will no longer provide service or replacement if your pump should break and Medtronic does not have Animas pumps to provide. SWITCHING IS AS EASY AS 1-2-3
If your warranty expires on or after September 30, 2019, Animas has arranged the option for you to transition to a MiniMed 630G system at no cost*. We will begin to offer this option to eligible customers starting in Spring 2018 to enable plenty of time for the transition.
Customers who choose not to transition to a Medtronic pump under this program can continue to use their Animas pump and should be aware that effective September 30, 2019, Medtronic will no longer be able to supply Animas cartridges or customer support for Animas pumps, so you may want to consider alternative options.
By submitting this form you are consenting to and confirm the following:
We ship through FedEx. Please allow 2-3 days for delivery (may be longer for remote areas). FedEx delivers Monday through Friday between 9:00 am and 5:00 pm.
We accept major credit cards as a form of payment (Visa, Mastercard or American Express). We do not accept online banking, Visa debit, or Net 30 day payments.
If you are part of a Government funded program that directly ships you your supplies, we will plan to transition you to our quarterly automated supply program. This is a hassle-free service that will automatically send your pump supplies, so you do not have to worry about calling us each month. Any co-pay amounts you are currently responsible for will be processed through your bank-issued major credit card. There may be additional steps required depending on your provincial plan. Please call us at 1.800.284.4416 or ensure you are signed up for electronic communications at www.medtronicdiabetes.ca/animasinfo.
Our Customer Service Team is here to help. You can call us at 1.800.284.4416 Monday through Friday from 8:00 am to 8:00 pm Eastern, except during statutory holidays. You can also order your supplies 24/7 on our MiniMed eShop. Simply sign up through our e-shop at www.medtronicdiabetes.ca/eShop. You can place one-time orders or sign-up to our Medtronic eShop Savings program and enjoy the benefits of auto-shipments and savings. You will also be able to view, download and print invoices in case you need an additional copy.
Most of the supplies will be the same as your current ones; however, there will be a few that will no longer be available. There are suitable substitutions for these sets. The discontinued sets include:
If you need any support on your Animas insulin pump, you can call the technical support number on the back of your pump (1.877.937.7867).
If your warranty expires on or after September 30, 2019, Animas has arranged the option for you to transition to a MiniMed™ 630G system at no cost*. We will begin to offer this program in Spring 2018 — to sign up for email updates, visit www.medtronicdiabetes.ca/animasinfo or call 1.800.284.4416 for more information. If you are out of warranty on your pump and want to discuss options available to you, please call us at 1.800.284.4416.