The quality management system at Medtronic is based on regulatory standards published by various governmental agencies and international standards committees. The Service Solutions team views these standards as the threshold of quality delivery. Non-manufacturer, third-party providers are not always required to comply with these regulatory standards. Knowing that Service Solutions engineers and technicians are held to the highest standards of quality should give customers an extra measure of confidence.
Inconsistent, improper or untimely preventive maintenance and repairs can increase total cost of ownership. Service Solutions engineers and technicians adhere strictly to manufacturer-recommended specifications, use only genuine Medtronic parts and follow manufacturer-specified periodic maintenance schedules at all times. As a result, customers can feel confident their devices are maintained to the same standards every time, whether they are serviced in the field or the factory.
Service standards go hand in hand with Medtronic manufacturing standards and this alignment drives consistency. Specific testing methodology developed by Medtronic is applied at the end of every service activity. It enables Service Solutions engineers and technicians to verify that the device is functioning at optimal performance before it is available for patient use. If these tests are not run or not run successfully the device is not ready for patient use. All testing- and diagnostic-related activities are logged on the device to validate the consistency and thoroughness of all repair activity.
Our service plans include 24/7 phone-based technical support at no additional charge. When you have questions about your Medtronic products, you can receive knowledgeable answers with just a phone call. Our team of technical service specialists can readily answer your questions about product operation.
Service Solutions engineers for Puritan Bennett™ ventilators are located in more than 40 locations in the U.S. and serve more than 50 countries worldwide, so a service engineer is always close by. Each field location maintains an extensive parts inventory, which enhances the ability of Service Solutions to complete any necessary repairs accurately and efficiently on the first call.
When products are sent to our factory service location, our qualified technicians work hard to diagnose and quickly and accurately repair products using only genuine Medtronic parts, ensuring the product is returned with minimum delay and fully functional to its original manufacturer specifications.
Loaner equipment for many product lines is available for customers under service contract or warranty. If your equipment is being serviced by our trusted factory service team, we may provide a temporary replacement (subject to availability) to help you avoid the costs and clinical impact of equipment downtime.