Information Portal for Biomedical Professionals

At Medtronic, we understand the daily challenges biomedical equipment technicians face to keep vascular compression medical equipment operational. We especially understand the importance of relevant and timely information. In response to that need, we created the BioMed Connect™ portal to help you service and maintain our medical devices with maximum efficiency.
 

BioMed Connect™ for Vascular Compression provides convenient access to:

  • Technical documentation
  • Troubleshooting assistance
  • Frequently asked questions
  • Customer service contact information


For additional information, see our Vascular Compression Products.

BioMed Connect™ Vascular Compression Resource Highlights

Biomed Service & Support for Your Vascular Compression Equipment

Service & Warranty Instructions

To obtain service on your Covidien devices, you MUST contact the service department and request a Return Material Authorization Number (RMA).
 
Step 1


Please contact the Customer Service department by any of the following means:

Telephone: 1-800-962-9888 option 1/option 1

Email: SWM.customerservice@covidien.com

CovidienConnect: https://www.covidienconnect.com
 

Step 2
 


Please have the following required information when contacting the service department:

▪ Account Bill To
▪ Account Ship To
▪ Device Serial Number
▪ Reason for service/return
▪ Contact information for Estimate approval if applicable
  (Name, Telephone & Email address)
 

Step 3
Repackage the compression unit(s) carefully in its original box or any sturdy carton with enough packing material to prevent damage. List the RMA number on the shipping label or exterior of the box.
 
Step 4
Mail package to address obtained from Customer Service, after RMA is issued.
 


Note: Equipment without the RMA Number will not be serviced!

 

Client Application Updates


Please contact your local Sales Representative for information regarding the training required to access Covidien Client updates.
 

If you need help identifying your local Sales Representative, please contact the Customer Service Department at 1-800-962-9888 option 2/option 2.
 

Resource Guide: Software Updater for Kendall SCD™ 700 Series Controller
 

CovidienConnect Portal

Visit the CovidienConnect Customer Portal
 
Compression Systems

A-V Impulse™ Foot Compression System
 

Kendall SCD™ 700 Series Controller
 

Kendall SCD™ 700 Series Controller for Home Use
 

Kendall SCD™ Express Controller