A Message from the Vice President
Dear Customer,
At Medtronic, product quality and reliability have been and will continue to be a priority. For over 25 years, Medtronic has compiled and produced product performance reports with one primary goal, to provide you with the product information you need to best care for your patients.
Our commitment to you is best expressed in Medtronic’s mission: “To strive without reserve for the greatest possible reliability and quality in our products; to be the unsurpassed standard of comparison and to be recognized as a company of dedication, honesty, integrity, and service.” To this end, we continually explore new ways to expand, improve, and learn from our product performance systems and measures.
Our quality goals cannot be reached alone. We welcome your collaboration, insight, and recommendations. Please contact our Technical Services Department at 1 (800) 723-4636 with your feedback comments and any questions.
Your participation and assistance in returning explanted products are also critical. Returned products are tested and evaluated so that we can fully measure the performance of our devices. Please refer to the instructions for assistance in returning products to the Medtronic CRDM Returned Product Analysis Laboratory.
As we constantly strive to exceed your expectations, we thank you for your dedication to improving and saving the lives of those suffering from cardiac rhythm disorders.
With appreciation and warm regards,
Tim Samsel
Vice President, Quality and Regulatory
Medtronic Cardiac Rhythm Disease Management
Medtronic, Inc.