Mailer Kits Available for Returning Product
Medtronic urges all physicians to return explanted product and to notify Medtronic when a product is no longer in use, regardless of reason for explant or removal from use. The procedures for returning product vary by geographic location.
Mailer kits (pictured right) with prepaid US postage are available for use within
the United States to send CRT, ICD, IPG, and leads to Medtronic’s CRDM Returned
Product Analysis Lab. These mailers are sized to accommodate the devices and leads
from a single patient or clinical event and are designed to meet postal regulations for
mailing biohazard materials.
If the product being returned is located outside the United States, please contact your local Medtronic representative for instructions.
Medtronic also requests the return of devices from non-clinical sources such as funeral homes, and will assume responsibility for storage and disposal of the product once received. For return of larger quantities of explanted products than the mailer can accommodate, Medtronic has handling and shipping guidelines available upon request.
Both mailers and guidelines can be requested by contacting the Returned Product Lab.
CRDM Returned Product Analysis
Laboratory
Medtronic, Inc.
7000 Central Avenue NE MS RCE172
Minneapolis,
MN 55432-3576 USA
Phone: 1 (800) 328-2518, ext. 44800
email: crdm.returnedproduct@medtronic.com