Customer Services
Medtronic surgical imaging and navigation customer services include education and training, hospital marketing, technical, clinical, and fee per use services, OR integration, and the customer portal.
Education and Training
With satellite facilities around the world, the Medtronic Navigation Education Center for North America is located at our headquarters in Louisville, Colorado. Our center is located a short distance from Boulder and is approximately 45 minutes from Denver International Airport. This dedicated training center, with clinically seasoned trainers and educators, encourages individualized learning and focuses on practical, hands-on learning experiences for our customers.
Our curriculum offers continuing education on surgical imaging and surgical navigation technologies for clinicians, including surgeons, nurses (includes contact hours), and biomedical engineering. The curriculum is designed to provide practical knowledge of the software applications, instrumentation and imaging protocols used with our StealthStation® surgical navigation systems and our O-arm® and PoleStar® intra-operative imaging solutions.
Training Courses
Course Descriptions and Master Schedule
Registration
Medtronic's surgical navigation education and training classes help to ensure your success with our technologies.
Training Courses
For Clinicians
- NeuroNavigation Introduction (2 days) – choose between StealthStation Treon™ or StealthStation S7®
- Advanced NeuroNavigation Training (2 days) – choose between StealthStation Treon or StealthStation S7
- Spine Surgical Navigation Training (2 days)
- ENT Navigation Training (1 day) – includes Fusion™ system and StealthStation S7 system
For Biomedical Engineering
- Navigation for the Biomedical Engineer (2 days) – choose between StealthStation Treon or StealthStation S7
Course Descriptions and Master Schedule
Course Calendar
Please download the course dates and schedules (PDF, 103 KB). If there is something you don’t see, or you need guidance on any of the classes, please contact our course registrar. Check back once per quarter as we may have new offerings added to the calendar.
Course Descriptions
NeuroNavigation Introduction (2 days) – choose between StealthStation Treon or StealthStation S7 to ensure you receive the training that matches your hospital's equipment.
This course emphasizes hands-on learning, demonstrations and teach-backs so that the students feel comfortable to go back to their ORs and support navigated procedures.
Sample topics covered:
- Computer-assisted surgery and how it applies to neurosurgical procedures
- Tracking technologies (active vs passive, optical vs AxiEM™)
- StealthStation system setup, component names
- Cranial software application overview
- Pre-operative tasks: StealthStation scan protocol and data transfer, building a 3D model
- StealthStation navigation frames and probes
- Patient registration methodologies (Touch-n-Go™, PointMerge®, Tracer™)
- Room set-up and patient draping techniques
- Navigating a tumor resection procedure
- Procedure completion tasks: snapshots, exam archival and removal
- Navigating a biopsy procedure
- Navigating shunting procedures
- Navigating spine procedures with fluoroscopy, CT and O-arm 2D/3D imaging
Advanced NeuroNavigation Training (2 days) – choose between StealthStation Treon or StealthStation S7 to ensure you receive the training that matches your hospital's equipment.
A prerequisite for this course is six months of experience with the StealthStation in a clinical setting.
Sample topics include:
- Effective use of the StealthStation and corresponding software
- Uploading exams (DICOM, scanning, transfer of data, networking, and scanner upgrades)
- StealthMerge®
- Tips and tricks for improving patient registration
- Techniques for building better 3D models
- Review of navigated biopsy and shunt procedures
- In-depth review of AxiEM tracking technologies and corresponding procedure applications
- Software customization options
- Microscope navigation interface overview
- Intro to Polestar Surgical MRI system
- Ultrasound navigation application overview
- DBS application overview
- Advanced Visualization and Planning Software (StealthViz™ application with StealthDTI™ module)
Spine Surgical Navigation Training (2 days)
This course will train on the effective use of the StealthStation system for spine procedures. Emphasis will be on understanding the concepts of image-guided surgery, the scanning protocol and imaging options, principles of registration, and techniques for navigation.
Sample topics include:
- Introduction to computer-assisted surgery
- StealthStation system set-up, component names and locations
- StealthStation spine application overview
- Review of fluoro-based navigated procedures
- Review of spine navigation instruments
- Review of CT-based navigated procedures
- Scanning, transfer of data, networking, and scanner upgrades
- Techniques for building better 3D models
- Registration principles and techniques (PointMerge®, SurfaceMerge®)
- Surgical planning – the why, who, and when
- Reference frame attachment techniques
- CT plus fluoro procedures
- Minimally invasive navigated instruments
- Navigating Medtronic screw drivers and surgical plans for screw placement
- Iso-C (C-arm)-based procedures
- O-arm 2D/3D imaging-based procedures
Navigation for the Biomedical Engineer (2 days)
Sample topics include:
- Role of the clinical bioengineer as it relates to the StealthStation
- Effective use of StealthStation applications / intra-operative troubleshooting
- Software overview
- Principles of registration
- Issues related to scanning, transfer of data, networking, and scanner upgrades
- Diagnosing a scanning problem
- Techniques for building a better 3D model
- Review of navigated frames and probes
- Room set-up
- Calibrating touch screens
- Diagnosing camera issues
- Understanding geometry errors
- Infrared interference
- Patient and equipment draping techniques
- Snapshots, exam archiving and removal
- Linux commands
- Review of Services and Support programs (software updates, technical support, role of Medtronic CASS, preventative maintenance)
- Optical troubleshooting
- Computer and peripherals troubleshooting
- Review of procedure specific instrumentation
ENT Navigation Training (1 day) – includes Fusion™ system and StealthStation S7 system
Polestar Surgical iMRI System Training (1 day)
Reserving Your Class
Please note that class sizes are limited to ensure individualized learning needs are met. We accept enrollment based on a first-come, first-served basis.
Class Prerequisites
Please ensure you enroll in the correct class, based on the equipment at your hospital. For example, you will need to know if you are working with a StealthStation Treon or a StealthStation S7. We offer different classes that are specific to equipment. Also, please ensure you enroll in the appropriate class for your knowledge level – we encourage you to take the Introduction class prior to the Advanced class.
Fees and Payment
Customers with an active Service and Support Agreement have an annual allotment of course credits. Customers not covered under warranty or service agreement can attend a class based on our fee schedule. A fee also applies once the annual allotment of course credits has been utilized.
Location and Travel Logistics
With your course registration, you will receive an e-mail confirming details such as course registration, course agenda, and hotel reservation. If you would like to explore our location, download directions to our Medical Education Center (PDF, 154 KB) from the Denver International Airport.
E-Registration Form
Complete the auto-registration form. When you submit, it will send an e-mail to us with your request. You will receive a confirmation e-mail within 2 business days. If you have any problems with the form, please contact the Course Registrar below.
Phone: | Address: |
Hospital Marketing Toolkit for Surgical Imaging and Surgical Navigation
We know you face competitive and financial pressures to grow your patient base, enhance your community image, and use your resources more efficiently. Our goal is to assist you in communicating the benefits of surgical imaging and surgical navigation to your patient community.
Our professionally developed Hospital Marketing Toolkit includes the following digital assets designed to help you achieve these goals:
- Patient education materials about surgical imaging and surgical navigation
- Press release templates
- Website copy and imagery
- B-roll for television and video productions
- Technology animations
To ensure accessibility and responsiveness to your needs, the hospital marketing materials are all available to you on the Customer Portal.
Hospital marketing materials to assist your communications and PR efforts.
Customer Portal – Information at Your Fingertips
24/7/365. Always On. Always Accessible.
The Medtronic Navigation Customer Portal offers hospital administrators, surgeons and clinical staff access to surgical imaging and surgical navigation product guides and manuals, case studies, presentations, tutorials, services information, and marketing materials – all in one convenient location.
In the Customer Portal you will find user manuals, marketing tools and clinical training for our solutions:
- Neurosurgery imaging and surgical navigation
- Spine surgery imaging and surgical navigation
- ENT surgical navigation
- Joint reconstruction surgical navigation
- StealthStation® surgical navigation systems
- The O-arm® Surgical Imaging System
- The Polestar® Surgical MRI System
To get access:
Access to the Customer Portal is available to all Medtronic Navigation customers who are under warranty with their Medtronic systems, or who have the appropriate level of Services and Support Agreement.
Please contact your local Medtronic Navigation representative to start your web self-services today, or contact Medtronic Navigation’s Marketing team via e-mail.
Technical Maintenance and Repair
Our service commitment reflects Medtronic integrity. By helping you keep your equipment operating at peak performance, we protect your investment for years to come.
Surgical Imaging and Surgical Navigation Equipment Services
- Medtronic Installation Services – From system set-up and on-site training, to cleaning and storage, we provide a complete installation experience designed for your specific environment
- Warranty – Surgical imaging and navigation system hardware and software are covered for one year under your warranty, and we’ll provide training to ensure your team’s success with these new technologies
- Planned Maintenance Inspections – Comprehensive annual inspections help ensure your surgical navigation equipment is working according to Medtronic’s strict quality standards
- Technical Phone Support – Medtronic Technical Specialists are available 365/24/7 to assist you and provide detailed remote diagnostics for your surgical imaging and surgical navigation systems
- Repair Services – We will consult with you on repair issues, help you schedule repair services, and order replacement parts that ship globally on demand
Our technical services team is dedicated to keeping your surgical imaging and surgical navigation equipment operating at peak performance.
The Systems We Support
As part of our commitment, we service our newest models as well as our older models. We work with our customers to ensure their equipment updates or upgrades are well planned in advance. Below is a list of the systems we support. We work with our customers to move them to a newer technology platform when the time is right for them and when there is an optimal migration path.
| Equipment Model | Currently Supported | No Longer Supported |
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| StealthStation® Treon™ |
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| StealthStation Tria™ |
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| StealthStation S7® |
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| StealthStation i7™ |
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| StealthStation iNav™ |
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| Fusion™ ENT Navigation |
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| O-arm® Imaging System |
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| PoleStar® N30™ Surgical MRI |
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| PoleStar N20™ Surgical MRI |
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| iON |
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| LandmarX Evolution |
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| PoleStar N10™ Surgical MRI |
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Clinical Case Support
To successfully and efficiently manage an operating room, you may need assistance from time to time. Medtronic understands this and provides the following clinical services to support you in delivering the best patient care.
- Surgical Case Support and OR Staff Support – Based on your needs, our Medtronic Computer-Assisted Surgery Specialists (CASS) are available to attend your surgical imaging and surgical navigation cases, provide technology support, and conduct on-site training.
- Clinical Phone Support – Medtronic Clinical Specialists are available 24/7 to help you with a variety of needs, including assistance with surgical navigation system set-up, reviewing software screens, and registering the patient and instruments for navigation.
- Surgical Navigation On-Demand – Our unique fee per use service option called the StealthNavigator® Program makes navigation available to all surgeons and patients on a procedure-by-procedure basis. It’s a full service that provides all the tools, professional expertise, training and technical support necessary for a seamless surgical navigation experience at that instant in time.
Our surgical imaging and surgical navigation specialists will support you in the OR.
Fee Per Use Surgical Navigation Services
Due to its many benefits, Medtronic Navigation is dedicated to making surgical navigation available to all surgeons and patients. Our unique, procedure-based service option called the StealthNavigator® Program offers every hospital access to the same advanced surgical navigation technology and services that Medtronic customers all over the world have come to expect and rely on.
- Affordable – This service package can be tailored to meet the specific needs of each procedure, surgeon and facility – and, because you pay on a per-procedure basis, it’s an affordable way to utilize our technology and services when you need them most.
- Tailored to you – The SteathNavigator Program can be tailored to meet the specific needs of each procedure, surgeon, patient and facility – providing the tools, professional expertise, training and technical support needed to enable the highest level of patient care.
- A full-service experience – The complete StealthNavigator service package includes:
- The StealthStation® iNav™ or StealthStation® S7® (based on hospital needs)
- Procedure-specific software applications, instrumentation and disposables
- On-site clinical and technical professionals
- Delivery and set-up of the navigation system, software and all associated instrumentation and peripherals
- Testing of the system to ensure it is functioning properly prior to surgery
- Training of your staff on the equipment and how it is used
- On-site support before, during, and after the surgery to answer questions, give technical assistance, and alleviate stress
- Dismantling of all equipment after the procedure and removing it from the site
Navigation On-Demand: StealthNavigator Program Brochure (PDF, 710 KB)
Brochure describing full-service surgical navigation services on a per-procedure basis.
