Product Support – Drug Pumps
Over time you may have questions about your Medtronic drug delivery therapy or system. Here you’ll find a variety of resources to guide you toward answers.
Sources of Ongoing Support
In most cases, your doctor and his or her staff should be your first point of contact, but Medtronic also offers ongoing support. The information below will help you determine who to contact when you have questions.
Your Doctor
Please direct all medical, medication, and therapy questions to your doctor’s office. Your doctor has access to your medical records and history and can best diagnose any change in symptoms. Ask your doctor how to reach the on-call doctor for any medical concerns that arise after hours or on weekends.
Medtronic Patient Services
Call Medtronic Patient Services if you have questions regarding your drug delivery therapy or system. Note that as a medical device manufacturer, Medtronic can offer technical assistance when you have questions about or problems with your drug delivery therapy or system; however, Medtronic is not able to comment on your medical condition.
To reach Medtronic Patient Services, call toll-free: (800) 510-6735 Monday-Friday, 8 a.m. to 5 p.m., Central Standard Time.
Patient Guides
Your doctor will give you manuals and guides to help you understand and use your therapy devices. For your convenience, they are also available for download.
Personal Therapy Manager (myPTM®) Patient Manual (PDF 11.9 MB)
Personal Therapy Manager (myPTIM) Quick Guide (PDF 1.8 MB)
SynchroMed® II Patient Manual (PDF 5.9 MB)
If you would like another copy of the printed patient guide, call Medtronic Patient Services at (800) 510-6735, Monday through Friday, 8 a.m. to 5 p.m., Central Standard Time.
Out-of-town Doctors, For When You Travel
If you experience problems with your Medtronic drug delivery therapy or need a drug pump refill while you’re traveling in the U.S., use our handy “Find a Doctor” locator. Just enter the zip code of your travel location and the locater will list all nearby doctors who can help you.
Patient Identification Card
Carry your patient ID with you in your wallet or purse. It shows that you have an implanted medical device in case of an emergency, and you will need it when going through security at airports.
If you move, change doctors, or lose your ID card, there are two ways to update your information or request a replacement card.
- Complete an online form
- Call Medtronic Patient Registration Services at (800) 551-5544, Monday through Friday, 7 a.m. to 6 p.m., Central Standard Time
Information on this site should not be used as a substitute for talking with your doctor. Always talk with your doctor about diagnosis and treatment information.
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