Product Support – Neurostimulators and Drug Pumps
Over time you may have questions about your Medtronic Chronic Pain Therapy system. Here you’ll find a variety of resources to guide you toward answers.
Sources of Ongoing Support
In most cases, your doctor and his or her staff should be your first point of contact, but Medtronic also offers ongoing support. The information below will help you determine who to contact when you have questions.
Please direct all medical, medication, and therapy questions to your doctor’s office. Your doctor has access to your medical records and history and can best diagnose any change in symptoms. Ask your doctor how to reach the on-call doctor for any medical concerns that arise after hours or on weekends.
Medtronic Patient Services
Call Medtronic Patient Services if you have questions regarding your drug delivery or neurostimulation therapy. Note that as a medical device manufacturer, Medtronic can offer technical assistance when you have questions about or problems with your drug delivery or neurostimulation therapy; however, Medtronic is not able to comment on your medical condition.
To reach Medtronic Patient Services, call toll-free: (800) 510-6735 Monday-Friday, 8 a.m. to 5 p.m., Central Standard Time.
Your doctor will give you the manuals and guides you need to use your therapy devices. For your convenience, they are also available for download.
Spinal Cord Stimulation
Patient Programmer Manual (various models) (PDF 5.6 MB)
MyStim Patient Programmer Quick Guide (PDF 683 KB)
MyStim Patient Programmer Quick Guide (for other neurostimulators) (PDF 2.3 MB)
Recharger: Charging System User Manual (PDF 1.1 MB)
Recharging System Quick Guide – English (PDF 1.2 MB)
Recharging System Quick Guide – Spanish (PDF 1.2 MB)
Targeted Drug Delivery
Personal Therapy Manager (myPTM) Patient Manual (PDF 11.9 MB)
SynchroMed II Patient Manual (PDF 5.9 MB)
If you would like another copy of the printed patient guide, call Medtronic Patient Services at (800) 510-6735, Monday through Friday, 8 a.m. to 5 p.m., Central Standard Time.
Out-of-town Doctors, For When You Travel
Medtronic has a presence in 120 countries worldwide, and physicians around the world are familiar with Medtronic products.
If you experience problems with your Medtronic pain therapy or need a drug pump refill while you’re traveling in the U.S., use our handy “Find a Doctor” locator. Just enter the zip code of your travel location and the locater will list all nearby doctors who can help you.
It is important that you secure care for a pump refill before you leave for your trip. Arranging a refill away from home can take some coordination and will require careful planning and communication between your managing physician and a physician where you are traveling.
Patient Identification Card
Carry your patient ID with you in your wallet or purse. It shows that you have an implanted medical device in case of an emergency, and you will need it when going through security at airports.
If you move, change doctors, or lose your ID card, there are two ways to update your information or request a replacement card.
- Complete an online form.
- Call Medtronic Patient Registration Services at (800) 551-5544, Monday through Friday, 7 a.m. to 6 p.m., Central Standard Time.
Information on this site should not be used as a substitute for talking with your doctor. Always talk with your doctor about diagnosis and treatment information.
Considering a pain therapy?
Receiving a pain therapy?