Technical User Support Analyst
Shared Services Information Technology
Columbia Heights, MN
As I do not have any medical expertise where I am directly impacting patients, I find it very rewarding to know that by providing the best support I can, I am still enabling others at Medtronic to make that impact.
I have always been very analytically minded, so I enjoy having the opportunity to solve problems on a daily basis. Currently I have been working on a new website for employees that has presented numerous challenges and has broadened my skillset substantially. I enjoy learning new technologies and find it exciting that I get to do that as part of my job.
In previous jobs I have suggested new ideas to improve processes. Medtronic is the first employer that has actively encouraged me to be innovative. The first time I brought a new idea to my supervisor, I was timid, as so often at other jobs I was given the answer "No, this is just the way things are done." When my supervisor took time to listen to my idea and how we could implement it, I felt supported and knew that I could come to him in the future with new ideas that he would objectively look at.
A friend of mine filmed a Star Wars fan film a few years back that I was very intrigued about. He ended up making a sequel and asked me to be one of the lead characters. It was a very enjoyable experience but definitely pushed me outside of my comfort zone.
When interviewing for a technical support position, be willing to tell the interviewer "I don't know" when asked questions regarding technical issues. The key is to explain what you would do if you do not know the answer.
"We are what we repeatedly do. Excellence, then, is not an act, but a habit." – Aristotle