EQUIPMENT SERVICES AND SUPPORT CONTACTS

CONTACTS FOR SERVICES AND SUPPORT

Advanced Energy

Phone: 866-777-9400

ACIST Rxi Rapid Exchange FFR System

Customer Service: 888-670-7701, prompt 3

AF Solutions

Phone: 877-464-2796
Email: rs.yultechnicalsupport@medtronic.com
Hours: Mon.–Fri. 7:30 a.m.–4:30 p.m. CT
After Hours (Procedure in Progress): 6 a.m.–7:30 a.m. and 7:30 p.m.–midnight CT

Cardiac Rhythm Management and Heart Failure

7000 Central Ave. N.E., Dock B
Minneapolis, MN 55432-3576
Attn: CRHF Instrument Service

Phone: 800-638-1991
Email: EPGHELP@medtronic.com
Hours: 8 a.m.–12 p.m. and 1 p.m.–5 p.m. CT

Cardiovascular Equipment Services and Support

7611 Northland Drive
Brooklyn Park, MN 55428

Phone: 800-433-4311

  • Prompt 1 - Service Requests and Field Service Information
  • Prompt 2 - Service Program and Sales
  • Prompt 3 - Parts Information and Ordering
  • Prompt 4 - Customer Training

Email (Technical Support and Service): rs.cvstechnicalsupport@medtronic.com
Email (Service Program Information and Quote Requests): rs.uptime@medtronic.com
Hours: 8 a.m.–5 p.m. CT
After Hours (Emergency Equipment Service and Support): 800-Medtron (800-633-8766)

Endovenous (ClosureFast System)

Phone: 800-962-9888

  • Prompt 1 - Warranty Service Information, then prompt 6 (VNUS Products)

Email: swm.customerservice@covidien.com

ENT Products

Fusion™ ENT Navigation System Services
Email: dl.navrca-service@medtronic.com

Meniett Therapy
Phone: 800-874-5797, option 4

Microdebriders (M4, M5) and Integrated Power Console (IPC®)
Phone: 800-874-5797, option 3

NIM-Response® 3.0 and NIM-Neuro® 3.0 Nerve Integrity Monitoring System Services
Email: dl.navrca-service@medtronic.com

Other ENT Products
Phone: 800-874-5797, option 3

GASTROINTESTINAL AND HEPATOLOGY

Phone: 800-448-3644, option 3
Email: GI-USDL-USTechSupport@covidien.com
Hours: Mon.–Fri. 6 a.m.–7 p.m. CT
After Hours: Mon.–Fri. 7 p.m.–9 p.m. CT
After Hours: Weekends and non-nationally recognized holidays 7 a.m.–4 p.m. CT

Navigation and Imaging

StealthStation™ System and O-arm™ Imaging System
Phone: 800-595-9709 or 720-890-3160

PATIENT MONITORING, CAPNOGRAPHY, AND AIRWAYS

Phone: 800-255-6774, option 1
Email: HQTSWEB@covidien.com
Hours: Mon.–Fri. 7:30 a.m.–5:30 p.m. CT

Powered Instrumentation

Midas Rex™ motor systems and the Integrated Power Console (IPC)
Phone: 800-335-9557
Email: rs.dfwrepairs@medtronic.com

RESPIRATORY INTERVENTIONS (VENTILATION)

Phone: 800-255-6774

  • Option 3 - Service Agreements and Service Seminars Training
  • Option 4 - Technical Support and Service Scheduling

Email for Service Agreements: RS.ServiceAgreements@medtronic.com
Email for Service Seminars: RS.ServiceSeminars@medtronic.com
Email for Technical Support and Service Scheduling: RS.ServiceExperience@medtronic.com
Hours: Mon.–Fri . 8 a.m.–6 p.m. CT
After Hours: On-call technician available

SURGICAL SOLUTIONS AND PATIENT CARE

Phone: 800-962-9888, option 1

  • Option 1 - Respiratory Interventions
  • Option 2 - Thermometry/Enteral Feeding
  • Option 3 - TruClear
  • Option 4 - SCD/AVI
  • Option 5 - Surgical Solutions, Valleylab™ energy platforms, RF Surgical
  • Option 6 - VNUS/TPUMP

Email: SWM.CustomerService@covidien.com
Hours: Mon.–Fri . 7 a.m.–5:30 p.m. CT