Help with Hearing Loss
As someone who is living with a Medtronic medical device, it is admirable that you are interested in sharing your experience or your child’s experience with a patient who is considering this type of hearing therapy.
The Sophono® Medtronic Ambassador Response Team (SMART) Program connects people considering magnetic bone conduction hearing therapy with people like you who are living with this therapy. Your role is important in helping someone or their child with hearing loss find a therapy that works best for them.
Prospective adult patients or parents of pediatric patients apply online requesting a conversation with a SMART Ambassador. After the person fills out an initial application form, the person can review the online profiles of available SMART Ambassadors. Oftentimes, a person may choose an Ambassador similar to their gender, age, and their or their child’s hearing loss condition. The person will also check your available timeframe in your schedule and choose a date and time for an appointment to chat.
We will send you an email with the person’s contact information and requested call time. You log onto the SMART Ambassador portal to accept or decline the appointment. We send the person an email confirming the call. You call at the appointment time. All SMART Ambassadors are provided with a Medtronic cell phone to use.
You should expect to have two to three calls a week. Each conversation can last up to 30 minutes. If you find you are committing more than this amount of time, please contact us and we will recommend adjustments to your schedule.
Each SMART Ambassador completes an education/training module and will receive a welcome kit with important information. You will also receive ongoing emails and a monthly newsletter. You can contact us if you need help at 844-558-6656 or firstname.lastname@example.org.
People may ask questions like:
Please keep in mind that SMART Ambassadors' comments about this hearing therapy relate to their experiences only. As with any treatment, individual results will vary. The caller should talk with a licensed physician about this hearing therapy to determine whether it may be right for the caller or their child.
SMART Ambassadors are people just like you who have volunteered to talk with others about their personal experiences with the Sophono hearing therapy.
The easiest way to apply to become a SMART Ambassador is to register online. If you have any questions about the SMART Program or need help, you can email email@example.com or call 844-558-6656.
SMART Ambassadors are people who have volunteered to talk to you about their personal experiences with the Sophono Hearing Therapy. They are not Medtronic employees, and they do not offer medical advice or technical support.
Medtronic does not monitor or control an Ambassador's statements, and cannot be responsible for their remarks. Ambassadors are instructed not to disclose your personal information to others but we cannot guarantee this will not happen. Therefore, we encourage you to refrain from sharing your personal information with the Ambassador unless you wish to do so.
The SMART Program is not intended to offer medical advice or to replace a conversation with a physician. For medical or technical questions, contact your licensed physician, audiologist, or healthcare professional. If you have a Sophono system and need technical support, please call 800-874-5797, extension 7.