Harvard Business Review

Strong Patient-Provider Relationships Drive Healthier Outcomes

By Erin Sullivan and Andy Ellner, MD

View Full Article (PDF)

ARTICLE SUMMARY

Sometimes the most intuitive thinking bears repeating — relationships matter. Patients value individual relationships with providers who have good interpersonal skills. Ditto doctors with their patients. 

But good provider-patient relationships are not just an antidote to an increasingly depersonalized health care system. Read how they also lead to better outcomes at lower cost. Four primary care providers promote and measure relationship building on an individual patient level. Find out how.