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Technical User Support Analyst
Shared Services Information Technology
Columbia Heights, MN
As I do not have any medical expertise where I am directly impacting patients, I find it very rewarding to know that by providing the best support I can, I am still enabling others at Medtronic to make that impact.
I have always been very analytically minded, so I enjoy having the opportunity to solve problems on a daily basis. Currently I have been working on a new website for employees that has presented numerous challenges and has broadened my skillset substantially. I enjoy learning new technologies and find it exciting that I get to do that as part of my job.
In previous jobs I have suggested new ideas to improve processes. Medtronic is the first employer that has actively encouraged me to be innovative. The first time I brought a new idea to my supervisor, I was timid, as so often at other jobs I was given the answer "No, this is just the way things are done." When my supervisor took time to listen to my idea and how we could implement it, I felt supported and knew that I could come to him in the future with new ideas that he would objectively look at.
A friend of mine filmed a Star Wars fan film a few years back that I was very intrigued about. He ended up making a sequel and asked me to be one of the lead characters. It was a very enjoyable experience but definitely pushed me outside of my comfort zone.
When interviewing for a technical support position, be willing to tell the interviewer "I don't know" when asked questions regarding technical issues. The key is to explain what you would do if you do not know the answer.
"We are what we repeatedly do. Excellence, then, is not an act, but a habit." – Aristotle
Beware of fraudulent job postings from people claiming to be recruiters for Medtronic.
We are aware of job postings being made by people who claim to be recruiters for Medtronic, even using Medtronic employee names, but who are in no way affiliated with Medtronic. We have also been made aware of people posing as Medtronic recruiters and making contact about job opportunities and extending job offers via text message, instant message or chat rooms. These job postings and offers are fraudulent.
Beware of recruiters that ask candidates to submit unusual personal information like bank statements or utility bills, pay a fee in order to be considered for a job, or pay "start-up expenses" after being hired. Medtronic does not require candidates to make any type of payment to them as part of the recruitment process or job offer. The Federal Trade Commission, the United States' consumer protection agency, has online resources for detecting job scams.
Positions posted on the Medtronic.com Careers site are legitimate. If you find a Medtronic posting on a site other than our careers site, verify its legitimacy before applying by visiting the Career Opportunities section of our site and searching for the requisition number.
If you think you have responded to a fraudulent job posting or been a victim of this scam, you are encouraged to report it to your local law enforcement and to the Internet Crime Complaint Center for further investigation.
If you have further questions, please call (800) 328-2518.
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For more information on your Equal Opportunity Rights in the USA, click here.
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If you need assistance with completing the online application process, please call Medtronic at +1-508-261-8379 Option 5, Option 2, or contact AskHR@medtronic.com.