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Aligning Value Case Study: Maastricht University Medical Centre, the Netherlands
Healthcare systems around the world face rising costs, increasingly complex disease states, and shrinking reimbursements. By reimagining healthcare delivery, we have the potential to better align value, increase access to care, and improve clinical outcomes.
Maastricht University Medical Centre (MUMC+) is a large academic hospital in the Netherlands with 5,500 employees, 715 beds, and more than 500,000 outpatient clinic visits each year. Like many other hospitals, MUMC+ faced increases in patient volume and complexity of cases, and was under continuous pressure to maintain high-quality care for more patients without increasing costs. In addition, the government’s transition from a budget-based to a pay-per-procedure system intensified competition and incentivised hospitals to work more efficiently in a patient-centric manner.
With this environment in mind, MUMC+ leaders looked to:
To achieve these goals, they sought an innovative and dedicated partner to help develop solutions that drove clinical and economic value — without sacrificing excellent healthcare delivery. They chose Medtronic Integrated Health Solutions, Europe, and in 2014, the two began a five-year partnership.
“Sometimes you need a sharp, unbiased external eye to visualise the routine mistakes that are obviously made in all big organisations,” says Prof. Dr. Michael Jacobs, Chairman and Professor of Surgery, Executive Director Heart+Vascular Centre, MUMC+.
Medtronic Integrated Health Solutions, Europe, deployed its Lean Academy training — a program designed to drive process improvement. Training combined classroom work, mentoring, and on-the-job learning to embed efficiency principles into the hospital and ensure lasting, transformational change. This training:
More than 2,500 employees have been trained through Lean Academy and are now running their own value-creating projects, resulting in a:
More than 2,500 hospital staff trained in Lean Six Sigma.
The Heart+Vascular Centre is strategically important to MUMC+. The hospital’s goal is to have the centre ranked as one of the top 20 “Best in Class” cardiovascular centres in Europe by 2020.
“To become a centre of excellence, you need more than the technical ability of the cardiologist,” says Prof. Dr. Jacobs. “You also need to optimise the whole infrastructure, meaning that any kind of waste should be eliminated to get care optimally organised.”
Medtronic Integrated Health Solutions, Europe, helped the Heart+Vascular Centre execute on a number of its specific objectives, with excellent results that included an overall cost saving of $2.5 million (USD) in one year.
$2.5 million (USD) in overall cost savings at the MUMC+ Heart+Vascular Centre in 1 year.
Diagnosis time down from 5 visits over 2 months to a single 2-hour visit.
Maastricht University Medical Centre’s motto, Better Than Yesterday, is a tribute to the continuous improvement model at work today. Optimised resources. Increased patient satisfaction. Empowered staff. These are all results of the partnership forged by MUMC+, the Heart+Vascular Centre, and Medtronic Integrated Health Solutions, Europe, to take healthcare Further, Together.