Notifications Sent to the Patient
The following are notifications visible to the patient from the home screen of their smartphone or tablet.
Enrolled in CareLink
You are now enrolled in CareLink and Connected to your Clinic.
No Connectivity
Open MyCareLink Heart so the app can reconnect your heart device to the clinic.
Keep Connected
Closing this app prevents ongoing connections to your heart device and clinic. Tap to open the MCL Heart app.
This is an example of a notification to inform the patient of enrollment in CareLink.
This is an example of a notification to inform the patient of no connectivity to the CareLink Network within 4 days.
When tapping the notification, pop-ups in the app will guide the patient to resolve the situation.
“Keep Connected” Feature for Apple iOS
Apple iOS users can force-close any app by swiping up. For MyCareLink Heart, this action interrupts the connection between a patients heart device and the CareLink™ network.
What is the Keep Connected Feature?
If a patient swipes up, “Keep Connected” on MyCareLink Heart app will intercept this behavior and provide timely and actionable patient education.
Swipe left to learn more.
Patient swipes up while in MCL Heart and force-closes app*
Keep Connected feature notifies patient immediately.
Connectivity Status Notifications Visible from the App Home Screen
The following are examples of connectivity status notifications visible from the MyCareLink Heart App home screen that notify the patient of an action needed to support connectivity. When tapping HELP, the notification will guide the patient to resolve the situation.
Bluetooth is Off
Bluetooth is Off. Your ICM will not be able to transmit information to the app. Follow instructions in the app to turn ON Bluetooth.
Notifications are off
Notifications from MyCareLink Heart App have been turned off in the app settings. Follow instructions in the app to turn ON notifications from the MyCareLink Heart App.
Check Wi-Fi/Cellular Connections
Your smartphone or tablet is not connected to the internet. Follow instructions in the app to reconnect.
Keep App Open/Stay in Range
MyCareLink Heart App has been closed or the patients ICM has been out of range, greater than 5 feet, 1.5 meters. Follow instructions in the app to learn more on how to keep the App open. Stay within 5 feet to support connectivity between the ICM and the MyCareLink Heart App.
When tapping HELP, the notification will guide the patient to resolve the situation.
When tapping HELP, the notification will guide the patient to resolve the situation.
When tapping HELP, the notification will guide the patient to resolve the situation.
When tapping HELP, the notification will guide the patient to resolve the situation.
A green check mark appears on the home screen to verify connectivity.
This completes the Features section.
