Custom tracheostomy tubes for difficult-to-fit patients

When a standard size tracheostomy tube doesn’t offer the right fit for a patient, turn to the Shiley™ custom tracheostomy tube service. Modify the standard Covidien tracheostomy products to provide a custom fit for difficult-to-fit neonatal, pediatric and adult patients.

In addition to a customized fit, our tracheostomy tube service offers fast delivery, with shipping in as little as two business days.

Shiley™ Custom Tracheostomy Tube Service Online Ordering Tool

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  • Latex-free
  • Custom design for difficult-to-fit patients
  • Shipping in as little as two business days
  • Sizes to fit neonatal, pediatric and adult patients
  • A variety of modifications are available. See the ordering templates for modification options.

Order Information

Order Information

How to Order

Online - To access the quick and convenient Shiley™ product online ordering tool, visit https://www.shileycustomtrach.com/. This secure tool guides clinicians through a step-by-step template creation and ordering process. This process allows templates to be saved electronically for easy record-keeping, document sharing, and reordering.

Fax or email – Choose one of the three forms, located to the right. Download the PDF. Fill out the form as indicated, then fax it to the number printed on the form or scan it and send it as a PDF to shileycustomtrach@covidien.com.

For Additional Information or to Place an Order

Shiley™ custom tracheostomy tubes are currently available in the U.S., Canada, and Europe only.

  • Call Customer Service between the hours of 8 a.m. and 4:30 p.m. U.S. Central Time. When prompted, select option 1 and then option 3 for the Shiley™ Custom Tracheostomy Tube Service. Customer Service (United States): (800) 635-5267
  • For customer service (outside the U.S.): Please contact your local Customer Service Representative

Delivery Times

  • Nonsterile custom tracheostomy tubes ship in as little as two business days.
  • Sterile custom tracheostomy tubes ship in as little as four weeks.
  • All custom tracheostomy tubes are shipped to the United States by overnight delivery, unless otherwise requested. Delivery times may vary.

Note to Clinicians: Federal (U.S.) law restricts tracheostomy tube devices to sale by or on the order of a physician. By submitting a custom tracheostomy tube ordering form, you represent that the device is being requested on the order of a physician. Because these products are designed for a specific patient, once submitted, custom tracheostomy tube orders cannot be cancelled or refunded.

Note to Patients: All the devices shown are prescription products and must be obtained from a licensed provider or physician. Patients cannot purchase directly from Medtronic.