Overview

Medtronic is dedicated to supporting customers well beyond the initial point of sale. Should a customer have product warranties, service contracts, or need product support beyond what the technical support team can provide by phone, Medtronic has an experienced factory service team available for preventive maintenance or repair needs. These qualified technicians work hard to diagnose and quickly and accurately repair products using genuine Medtronic parts. The technicians also ensure the product is returned with minimum delay and fully functional to its original manufacturer specifications.

What to Expect

When a product is sent to Service Solutions factory service, a customer can expect:

Superior Quality Repair and Workmanship

  • Service Solutions maintains quality standards by working in a controlled environment with access to sophisticated equipment, using only factory-authorized parts from Medtronic

Fast Turnaround Time

  • Turnaround times are among the best in the industry

Flat Rate Pricing

  • Flat rate pricing, when applicable, keeps systems simple and processing time to a minimum, which protects customers from potentially costly repairs

Expert Troubleshooting

  • By operating from a factory location, Medtronic has access to product experts who can easily troubleshoot any product issues that arise