Medtronic has more than 50 years of experience manufacturing and servicing ventilators, including continuous development of products and providing high-quality service and support.
By upholding the Medtronic commitment to quality, consistency and responsiveness, Service Solutions can provide customers with unmatched peace of mind throughout the life of a device, help customers avoid unnecessary delays and maximize investment protection. These outcomes are possible because Medtronic supports customers with an industry-leading, innovative service program and exceptionally experienced, knowledgeable people.
Nobody knows Puritan Bennett™ products better than the Service Solutions team. Customers can feel confident that their investment is fully protected by the Service Solutions team, which delivers telephone support, on-site support and some cloud-based support designed to resolve issues quickly and accurately. This approach eliminates the cost of ownership related to preventive maintenance during warranty and service coverage periods, reducing the operating costs of the Biomedical/Clinical Engineering and Respiratory departments.
Service Solutions engineers deliver services and support for the Puritan Bennett™ 980 and legacy Puritan Bennett™ ventilators that meet the highest standards of quality, consistency and responsiveness to deliver peace of mind for customers who purchase life-supporting devices. Service Solutions engineers are medical device specialists who receive extensive training. As a result, they are uniquely qualified to provide support by telephone and on-site, quickly and accurately, minimizing disruption and maximizing ventilator uptime.
When an on-site visit is required, a Service Solutions field engineer typically responds within 24 hours of a customer's initial call to schedule the appointment. This timely approach respects customers' schedules and minimizes potential disruption caused by unscheduled visits. Service Solutions engineers are located in more than 40 locations in the U.S. and serve more than 50 countries worldwide, so a service engineer is always close by. Each field location maintains an extensive parts inventory, which enhances the ability of Service Solutions to complete any necessary repairs accurately and efficiently on the first call.