Quality Assurance & Regulatory Affairs
In my role, I lead a team of twelve direct reports. Within the quality function, we safeguard the operational processes within Medtronic and for our suppliers and outsourced processes. There are two parts within quality that are crucial to be successful: full compliance – to enable first-time-right quality products for our patients – and business partnering. Together with the Logistics & Transport department we work on shared initiatives and projects related to logistics processes and quality aspects.
I started as a Senior Customer Service Representative. I was promoted to Senior Customer Care Supervisor where I worked for seven years before I took on the role as Customer Care Manager. Within 2,5 years, we managed to build a team from scratch to fifty people, supporting more than ten different countries for the full order-to-cash process for the spine business.
After ten years within the customer care department, I wanted to expand my knowledge and experience outside of customer care and thus joined the EMEA Quality Team as a Senior Quality Systems Manager.
By stepping out of my comfort zone and being stretched, I have learned so much over the past two years. What I never realized, but what I became very aware of since I am part of the quality organization, is that quality plays a key role within our company.
Another important and interesting aspect in my role is creating a strategy and a clear structure which serve as a strong foundation for the team. Next to this, partnering with other teams, people management and the focus on LEAN management makes my role very diverse.
I like the dynamic atmosphere and fast changing environment, but most of all the opportunities within Medtronic to further develop yourself. The size of the company is huge, which enables you to have different roles within the same company.
What made a big impression on me, was an urgent product order which was needed for a surgery on a baby. The delivery to the hospital had to take place the next day. Together with several departments, we worked until late to enable timely shipment. Afterwards, we received the confirmation that the surgery had been successful, and the baby was doing great!