Supply Chain & Customer Care
My current position is Customer Care Representative. In my daily job, I am responsible for distributors in the Eastern Europe/Emerging Markets East region. We do our best to make sure that the ordered products will reach their destinations in time.
After taking my bachelor’s degree in Tourism, I started working at Medtronic in Customer Care, where I am still working today. During the following years, I made real progress in my role and I have gained a lot of experience in the customer care environment. A few years ago, I temporarily moved to a job within the Product Support Diabetes team. At first, this position seemed very appealing, because in this role, you are in direct contact with patients. However, while at the job, I learned that this was not for me. And after a few months, I was able to return to customer care.
Within customer care, I first worked in the European team but since a few years, I am working for the Emerging Markets region. In this position, I am responsible for the Restorative Therapies Group (RTG) but I have been responsible for basically all businesses over the years. Personally, I never had the ambition to progress to a senior role, for example to a leadership function. I am happy in my current job and enjoy working in customer care.
First, our customers; they are the most important part and I really love to meet their needs, where I can. Second, our tasks are very diverse, so the days are never the same. Last but not least, the products that we provide; they are very interesting, and it gives me a good feeling that by delivering my orders in time, we can help a lot of patients.
To me, working for Medtronic means working for people who are really in need of one of our products or therapies. The fact that I contribute to these people receiving products or therapies, and thereby extending or improving their lives, is very satisfactory for me.
The most memorable experience within Medtronic already dates back a very long time. I worked as a customer care representative for the entire European region, and I had received an extremely urgent order for Switzerland. Together with the ordered goods, I went to the airport, where someone from our Swiss sales team flew in with a private helicopter to collect the goods so that we could serve our customer and eventually help the patient in time.