DESCRIPTION

This program will provide attendees an introduction into a structured methodology for improving business processes using the Lean Sigma DMAIC methodology.

It consists out of 2 major blocks.

The first block covers the theoretical background of Lean thinking and will take the delegate into the history of Lean thinking, the 5 principles, and will cover some basic tools.

In the second block, these principles and tools will be applied in a simulation program of an emergency room under supervision of an experienced Master Black Belt.

AUDIENCE

Everybody involved in Lean transformation programs or anyone who would like to get a basic understanding of the application of Lean thinking in healthcare.

OBJECTIVE

After this training you will have a better understanding of:

• The history of Lean thinking
• The 5 principles of Lean thinking
• The structure of scientific thinking in process improvement
• The basic tools of Lean thinking like VSM, 5S, Takt, etc.

Location

The theoretical part will be delivered via e-learning, and the practical part in a TBD location, this can be on-site at the customers location or in a local Medtronic facility. The minimum number of participants for the practical part is 10, the maximum is 15.

PREREQUISITES

There are no specific prerequisites required for this training, anyone can attend, the only requirement is to come with an open mind to training.

FORMAT

The theoretical part will be delivered via e-learning modules.

The practical part (emergency room simulation) will be delivered in consultation with the client.