Key Account Operations Specialist


"Not knowing what my day will bring when
I come into the office, makes my job challenging!

Started at Medtronic on January 1 in 2016, on the exact same day that our new commercial office opened in Eindhoven, Bennie could be considered as one of our first employees in Eindhoven. Bennie lives in a small town near Eindhoven with his wife and three daughters. Together, they enjoy an active and social live. In the weekends, this often means meeting friends, but also accompanying his daughters to dancing and swimming lessons.

Bennie about his position at Medtronic

I’ve just started in the new role of Key Account Operations Specialist. In this position,
I’m the dedicated key contact for our strategic customers to pro-actively make it easier for them to work with Medtronic.

Bennie's education and career path

Before I joined Medtronic, I worked as an Inside Sales representative for both an electronic components distributor and a company specialized in waste collection. In my early career,
I was a sales person at an electronics shop. At Medtronic, I started as a Senior Customer Care Representative and recently I have been promoted to Key Account Operations Specialist. I took my bachelor’s degree in Commerce at the Fontys College in Eindhoven.

Most challenging in my current role

The biggest challenge in my current role is that it is a completely new position. So, shaping the role and giving it a tangible content. Basically, I am figuring out what to do exactly and how to prioritize my work. As a Key Account Operations Specialist, I am in between the customer and the Medtronic organization. Both the customers and our internal organization still need to get familiar with my role and what I could do for them. Besides that, the large Medtronic organization can be challenging, it can be hard to find the right person to support me in finding answers to my questions.

What I like most in my current job

To contribute to the success of the Medtronic organization and to the success of the customer and eventually the patients. It’s fun to be in contact with both the customers and a lot of people within Medtronic. This really gives me the feeling that we can contribute!

What I like about working for Medtronic

In my role, I serve our customers at my best. I try to avoid any mistakes, because I know that an error on my part could endanger a patient. Besides that, I like to support the key accounts in improving our collaboration with customers. Improving this part, will also contribute to our mission.

And overall: Medtronic is a good employer to work for. The employment terms are good, and my colleagues are fun to work with. I don’t know what a day will bring when I come into the office, and that makes every day a challenge.

What ‘Further, Together’ means to me

Further, Together means that we need to do it all together. We can only be a success and make the patients benefit if we are all aligned and moving into the same direction. And with together I not only mean Medtronic, but also together with the customer.

My most memorable experiences at Medtronic

The annual Patient Event is a good way for Medtronic employees to see what’s behind everything we do. At this event, actual patients tell their stories, letting the employees know what benefits they got from our products. It’s good for every employee to see what the purpose of our work is every single day.