I started working for Medtronic as a product support specialist in the Diabetes department. After two years, I became the supervisor of the product support department.
I have a lot of personal contact with my team members, and that means that I need to find a good balance between meetings, projects and people management. If my employees are happy and they feel good, then our customers will be happy too.
I studied a bachelor's program in Expedition, Distribution and Transportation but I did not finalize the degree unfortunately. I joined Medtronic as a product support specialist for Diabetes andmoved into a role as a supervisor of the product support team in Diabetes after two years. In this role, I am responsible for the Dutch team that supports both the Belgian and Dutch diabetes customers.
Every day is different, I really like the personal contact that I have with each team member. Next to this, I am proud to see that the team keeps up the good spirit, even in challenging times in terms of workload, etc. My role is to motivate and reward them for the hard work that they do, by expressing my gratitude and the fact that I am proud of what they do in their daily job.
I am proud to work for Medtronic, knowing that every single day, we change lives of so many customers. The appreciation that we receive from our customers and hearing how their lives and their family lives have changed, makes me proud of the fact that every single employee contributes to that.
What I remember most, is that I attended the last day of a sports camp organized by the Bas van de Goor Foundation for children with diabetes, a few years ago. Every child was having a different kind of therapy, but they all had something in common: diabetes. By attending this sports camp, these children learned that they can do whatever they want, despite their condition or situation.