Supply Chain & Customer Care
I work as a Customer Service Representative where I support the processes from the moment a customer’s order comes in, until the moment the products or therapies are deliverer. I am responsible for several countries and therefore work closely with local distributors, sales offices and various departments within Medtronic.
My daily work can be summarized as monitoring and managing the information flow to provide a better customer experience by getting to know the customer and exceed their expectations.
After I finished my bachelor’s degree in Istanbul and graduating as a Biomedical Engineer,
I have worked for several healthcare companies in Turkey. These were different roles in sales and marketing. Currently, besides working at Medtronic, I am also taking my master’s in Healthcare Management.
I find the atmosphere and the fast-paced work dynamic of my job to be fulfilling. Additionally, being in a highly communicative role, I get the chance to be in contact with people all around the world, which I find exceptional.
I enjoy working at Medtronic, because it is an innovative company that helps people to improve the quality of their lives by providing healthcare professionals and patients with the most cutting-edge technologies in the market. This Medtronic approach encourages me to accomplish more and gives me the motivation and independence to learn new skills and improve myself.
In January, I attended my first Patient Event, where all Medtronic employees come together and listen to different patient stories. I have to say: it was quite impressive!