Customer Care representative

Supply Chain & Customer Care

"With my work, I help patients to receive products or therapies which extend or improve their lives."

Hanneke about her position at Medtronic

My current position is Customer Care Representative. In my daily job, I am responsible for distributors in the Eastern Europe/Emerging Markets East region. We do our best to make sure that the ordered products will reach their destinations in time. 

Hanneke’s education and career path

After taking my bachelor’s degree in Tourism, I started working at Medtronic in Customer Care, where I am still working today. During the following years, I made real progress in my role and I have gained a lot of experience in the customer care environment. A few years ago, I temporarily moved to a job within the Product Support Diabetes team. At first, this position seemed very appealing, because in this role, you are in direct contact with patients. However, while at the job, I learned that this was not for me. And after a few months, I was able to return to customer care.

Within customer care, I first worked in the European team but since a few years, I am working for the Emerging Markets region. In this position, I am responsible for the Restorative Therapies Group (RTG) but I have been responsible for basically all businesses over the years. Personally, I never had the ambition to progress to a senior role, for example to a leadership function. I am happy in my current job and enjoy working in customer care.

What I like most in my current job

First, our customers; they are the most important part and I really love to meet their needs, where I can. Second, our tasks are very diverse, so the days are never the same. Last but not least, the products that we provide; they are very interesting, and it gives me a good feeling that by delivering my orders in time, we can help a lot of patients.

What I like about working for Medtronic

To me, working for Medtronic means working for people who are really in need of one of our products or therapies. The fact that I contribute to these people receiving products or therapies, and thereby extending or improving their lives, is very satisfactory for me.

My most memorable experiences at Medtronic

The most memorable experience within Medtronic already dates back a very long time. I worked as a customer care representative for the entire European region, and I had received an extremely urgent order for Switzerland. Together with the ordered goods, I went to the airport, where someone from our Swiss sales team flew in with a private helicopter to collect the goods so that we could serve our customer and eventually help the patient in time.