PRODUCT QUALITY CITIZENSHIP

WORKING TOGETHER — SHARED ACCOUNTABILITY FOR PRODUCT QUALITY

Patients rely on Medtronic products to be safe and effective. We take their trust seriously. As we continue to deliver innovative new treatments and therapies, our commitment to quality remains our top priority.

Quality is a cornerstone of the Medtronic Mission, written in 1960. Nearly six decades later, the Medtronic global quality strategy continues to ensure that quality and a commitment to patient safety are evident in every aspect of the company’s work. It informs the Medtronic business strategy in therapy innovation, globalization, and economic value, and guides global teams when they interact with customers, collaborators, regulators, and one another.

We expect all employees to monitor product quality at each stage in our value chain — design, manufacturing, pre-clinical and clinical trials, and post-market surveillance. Through our “Quality Begins with Me” culture, all Medtronic employees own this responsibility. We share four fundamental expectations through ongoing communication and training, so that every Medtronic employee knows quality is nonnegotiable:

• Put the patient first
• Be courageous
• Strive to prevent issues before they arise
• Hold each other accountable

Improving Patient Care through a Culture of Quality
Learn more about Medtronic processes and programs that support our steadfast commitment to product safety and security.

PRODUCT QUALITY HIGHLIGHTS FROM FISCAL YEAR 2018

Every single one of our employees, regardless of role, knows that quality is non-negotiable. In FY18, 95% of global employees completed our Annual Quality Training Certification.

Product quality, safety, and reliability are fundamental to our design and development process. To help ensure that quality is embedded in our manufacturing processes:

• We deployed our First-Time Quality (FTQ) methodology to 88% of our manufacturing sites.
• FTQ has helped individual manufacturing sites realise more than $200,000 in cost savings.

Our new product pipeline relies on clinical trials to test the effectiveness and safety of our innovations. We are rigorous in ensuring that our clinical trials are conducted to the highest standards required by international and national regulations, regardless of where the trial is conducted. This protects patient safety, safeguards patient data, and ensures accurate findings.

• We employ more than 1,700 clinical professionals who develop and standardise models to measure and improve patient safety and clinical outcomes.

Read a summary of our 2019 corporate citizenship progress
The Power of Purpose — Working Responsibly

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