Young woman looking at a tablet while sitting on a bed

COVID-19 Virtual Care Evaluation and Monitoring for Employees and Dependents

Use this solution to help monitor potential COVID-19 symptoms at no cost. Scroll down for helpful information to get started.
RETURNING USER

WHAT IS THE SOLUTION?

Screen capture of COVID-19 Virtual Care Evaluation and Monitoring tool

Medtronic is providing you and your family with a solution to help monitor for potential COVID-19 symptoms from the convenience of your home — reducing the complexity and stress of self-evaluating your symptom severity, limiting your potential COVID-19 exposure, and avoiding unnecessary visits to the healthcare system.

The Medtronic Care Management Services (MCMS) COVID-19 Virtual Care Evaluation and Monitoring solution evaluates, remotely monitors, and provides CDC-based recommendations for individuals who:

  • Have COVID-19 symptoms, exposure, or confirmed diagnosis
  • Have been directed to monitor symptoms at home
  • Are higher risk for disease complications

HOW DOES IT WORK?

Illustration of sick woman

STEP 1
You use a Medtronic Care Management Services virtual assistant to complete a 5–7 minute online evaluation about potential COVID-19 symptoms, based on Centers for Disease Control and Prevention (CDC) guidelines.

Illustration of tablet and chatbot

STEP 2
You may continue to use the virtual assistant by answering questions about your symptoms and body temperature from home as often as you need.

Illustration of sick woman calling doctor

STEP 3
If symptoms warrant further review, you will be contacted by a registered nurse. If not, the virtual assistant will provide CDC-guided self-care actions you can follow.

Illustration of doctor analyzing data

STEP 4

These nurses review your data and provide self-care actions in accordance with CDC guidelines. If additional assessment is needed, based on CDC guidelines, the nurse will recommend you contact your healthcare provider directly.

WHO CAN PARTICIPATE?

The COVID-19 Virtual Care Evaluation and Monitoring solution is available to U.S. and Puerto Rico employees and their eligible dependents, which includes spouses/domestic partners and dependent children ages 13–26. Children between the ages of 13–17 need parental consent to participate. You are not required to be enrolled in a Medtronic medical plan to participate.

This solution is designed to help monitor for potential COVID-19 symptoms if you:

  • Have been exposed or potentially exposed to COVID-19
  • Are considered at a higher risk for COVID-19 as defined by the CDC, such as older adults (ages 65+) and people with chronic medical conditions such as heart disease, diabetes and lung disease
  • Have been directed by a healthcare provider to monitor potential COVID-19 symptoms at home
  • Are seeking CDC guidance on COVID-19

HOW DO I ACCESS THE VIRTUAL ASSISTANT?

Medtronic Employee Login
Log in using your Medtronic username and password. If you have trouble with your Medtronic password, reset it at password.medtronic.com. If you do not know your username and password, create a new account.

Dependent Login
On the login screen, create a new account to begin.

Virtual Assistant login progress

Virtual Assistant

When you’re ready to begin, click the green button to open the virtual assistant.

START VIRTUAL ASSISTANT

When accessing the virtual assistant, please use Google Chrome and Mozilla Firefox as desktop browsers, and Chrome for Android and Safari for iOS as mobile browsers. The virtual assistant is not compatible with Microsoft Internet Explorer or Edge browsers.

HOW CAN I GET HELP?

TECHNICAL SUPPORT

For technical assistance, visit MCMS Command Center Support.

PERSONAL HEALTH AND SAFETY

If you’re experiencing a medical emergency, call 911 or the number for your local emergency service immediately.  Always consult your medical professional for medical concerns or serious health symptoms.  The virtual assistant is not a substitute for professional medical advice, and is not intended for prevention, diagnosis or treatment. 

As a reminder of our general policies, not limited to this solution: If you are experiencing any signs of illness, please notify your manager, stay home, and do not come to work if you are sick. Medtronic employees who have been diagnosed with COVID-19 or a presumptive diagnosis should follow the Quarantine Guidelines for Employees posted on COVID-19 Central, including notifying their Employee Relations or HR Representative. If you are unsure who your Employee Relations or HR Representative is, please contact AskHR. Cases will be reviewed and escalated to a COVID-19 response team as needed.

How will my data be used?

Privacy is very important to us. We also understand that privacy is very important to you. We protect your data consistent with Medtronic’s commitment to privacy and security, and in compliance with applicable laws, including HIPAA. Your data will not be shared with your colleagues, manager, or anyone who is not involved in delivering the solution. The information you provide in the virtual assistant is confidential and protected in compliance with HIPAA. The nurses in the MCMS Command Center will have access to the data in order to provide assistance to you. Access to data that could identify you is tightly restricted. For further information, please review our Privacy Statement.