Image depicting surgical team scrubbing arms and hands before surgical operation

PROCEDURAL EXPERIENCE IMPROVING CAPACITY WHILE DELIVERING QUALITY CARE

This playbook module was designed for healthcare leaders, procedural site managers, charge nurses, and other administrative staff who want to favorably impact procedural flow to improve patient and provider experience in facilities seeking to return to full capacity for elective procedures.

GETTING STARTED

If you’re interested in improving capacity and procedural flow in your facility, we recommend reviewing the following materials in this order:

1. Watch the procedural experience overview video.

Understand how this playbook can help you assess your current state and generate a step-by-step action plan with tools and best practices for success.

2. Use this playbook to implement these strategies at your site.

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Procedural Experience: Improving Capacity While Delivery Quality Care (.pdf)

This guide helps you assess your site's current state and create step-by-step action plans with practical tools to help you implement improvements.

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3. Download the fishbone diagram generator.

xlsx Fishbone Diagram Generator  (.xlsx)

Use this tool to help identify causes for delays and gaps in communication or standard workflow at your site.

33KB

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4. Download the first case on-time starts (FCOTS) tracking tool. 

xlsx FCOTS Tracking Tool (.xlsx)

Use this tool to track first case on-time starts (FCOTS) at your facility.

38KB

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5. Download the charting tool.

xlsx Charting Tool (.xlsx)

Use this tool to chart and trend delay reasons over time so you can focus on the right areas of improvement.

37KB

OPEN THE TOOL