CONTACTS FOR SERVICES AND SUPPORT
Advanced Energy
Phone: 866-777-9400
- Option 3 - Contracting
- Option 4 - Quality/Product Return Issues
Email: rs.porsalientcontracts@medtronic.com
Hours: Monday–Friday 8:00 a.m.–5:00 p.m. EST
AF Solutions
Phone: 877-464-2796
Email: rs.castechsupport@medtronic.com
Hours: Monday–Friday 7:30 a.m.–4:30 p.m. CST
After Hours (Procedure in Progress): 6 a.m.–7:30 a.m. and 7:30 p.m.–midnight CST
Airways Management
Tracheostomy tubes, endotracheal tubes, McGRATH™ MAC laryngoscopes
800-255-6774, option 1
Hours: Monday–Friday 8 a.m.–6 p.m. CST
*On-call support available after hours
Email: RS.ServiceExperience@medtronic.com
Cardiac Rhythm Management and Heart Failure
7000 Central Ave. N.E., Dock B
Minneapolis, MN 55432-3576
Attn: CRHF Instrument Service
Phone: 800-638-1991
Email: EPGHELP@medtronic.com
Hours: 8 a.m.–12 p.m. and 1 p.m.–5 p.m. CT
Cardiovascular Equipment Services and Support
7611 Northland Drive
Brooklyn Park, MN 55428
Phone: 800-433-4311
- Prompt 1 - Service Requests and Field Service Information
- Prompt 2 - Service Program and Sales
- Prompt 3 - Parts Information and Ordering
- Prompt 4 - Customer Training
Email (Technical Support and Service): rs.cvstechnicalsupport@medtronic.com
Email (Service Program Information and Quote Requests): rs.uptime@medtronic.com
Hours: 8 a.m.–5 p.m. CT
After Hours (Emergency Equipment Service and Support): 800-Medtron (800-633-8766)
Endovenous (ClosureFast System)
Phone: 800-962-9888
- Prompt 1 - Warranty Service Information, then prompt 6 (VNUS Products)
EAR, NOSE, THROAT (ENT)
StealthStation™ ENT and StealthStation FlexENT™ Navigation Systems
Phone: 800-595-9709 or 720-890-3160
Hours: 24/7 Customer Service and Tech Support
Email: rs.navtechsupport@medtronic.com
NIM Vital™ NIM Response™ 3.0 and NIM-Neuro™ 3.0 Nerve Integrity Monitoring Systems
Customer Service Phone: 800-874-5797, option 3
Hours: Monday–Friday 7:00 a.m.–6:00 p.m. EST
Email: rs.jaxrepairs@medtronic.com
24/7 Tech Support Phone: 800-595-9709 or 720-890-3160
StraightShot™ Microdebrider (M4, M5) and Integrated Power Console (IPC™)
Customer Service Phone: 800-874-5797, option 3
Hours: Monday–Friday 7:00 a.m.–6:00 p.m. EST
Email: rs.jaxrepairs@medtronic.com
24/7 Tech Support Phone: 800-595-9709 or 720-890-3160
ALPHA 2 MPO EPLUS™ Bone Conduction Hearing Aid
Customer Service Phone: 800-874-5797, option 3
Hours: Monday–Friday 7:00 a.m.–6:00 p.m. EST
Email: rs.jaxrepairs@medtronic.com
24/7 Tech Support Phone: 800-595-9709 or 720-890-3160
GASTROINTESTINAL AND HEPATOLOGY
Phone: 800-448-3644, option 3
Email: dl.gi-usdl-ustechsupport@medtronic.com
Hours: Monday–Friday 6 a.m.–9 p.m. CST
Saturday–Sunday 8 a.m.–4 p.m. CST
HEALTH INFORMATICS & MONITORING
Vital Sync™ system
Phone: 800-497-4968
Hours: Monday-Friday 6 a.m.–10 p.m. CST
*On-call support available after hours
INTERVENTIONAL LUNG SOLUTIONS
ILLUMISITE™ platform, superDimension™ navigation system
Phone: 877-501-8737
Email: RS.ILSTechService@medtronic.com
Hours: Monday-Friday 7 a.m.–5 p.m. CST
Navigation, Imaging, and Robotic Guidance System for Spinal and Cranial Surgery
StealthStation™ Neurosurgical Navigation Systems
Phone: 800-595-9709 or 720-890-3160
Hours: 24/7 Customer Service and Tech Support
Email: rs.navtechsupport@medtronic.com
Visualase™MRI-guided Laser Ablation System
Phone: 800-595-9709 or 720-890-3160
Hours: 24/7 Customer Service and Tech Support
Email: rs.navtechsupport@medtronic.com
Mazor X Stealth Edition™, Mazor X™ and Renaissance™ Robotic Guidance Systems
Phone: 800-595-9709 or 720-890-3160
Hours: 24/7 Customer Service and Tech Support
Email: rs.navtechsupport@medtronic.com
O-arm™ Imaging Systems
Phone: 800-595-9709 or 720-890-3160
Hours: 24/7 Customer Service and Tech Support
Email: rs.navtechsupport@medtronic.com
Stealth Autoguide™ Cranial Robotic Guidance Platform
Phone: 800-595-9709 or 720-890-3160
Hours: 24/7 Customer Service and Tech Support
Email: rs.navtechsupport@medtronic.com
Patient Monitoring
Oximetry, Capnography, BIS™, INVOS™, WarmTouch™ devices
Phone: 800-255-6774, option 1, option 2
Hours: Monday–Friday 7:30 a.m.–5:30 p.m. CST
Email: RS.HQTSWeb@medtronic.com
Powered Instrumentation
Midas Rex™ Motor Systems and Integrated Power Console (IPC™)
Customer Service Phone: 800-335-9557
Hours: Monday–Friday 7:00 a.m.–5:00 p.m. CST
Email: rs.dfwrepairs@medtronic.com
24/7 Tech Support Phone: 800-595-9709 or 720-890-3160
Renal Care
Carpediem™ system
Phone: 800-255-6774, option 5
Opt. 1: Renal Care Technical Support/Service Scheduling
Hours: Monday-Friday 8 a.m.–6 p.m. CST
Email: RS.ServiceExperience@medtronic.com
SURGICAL INNOVATIONS
Phone: 800-962-9888, option 1
Opt. 3: TruClear™ systems
Opt. 5: Energy platforms and Situate™ systems
Opt. 6: VNUS™/TPUMP™ devices
Opt. 7: Unsure of department
Hours: Monday–Friday 7:00 a.m.–5:30 p.m. CST
Email: RS.CovidienSWMCustomerService@medtronic.com
Phone: 800-255-6774, option 2
Opt. 1: Signia™ staplers
Opt. 2: Sonicision™ devices
Opt. 3: Valleylab™ energy platforms/electrosurgical generators
Opt. 4: EleVision™ systems
Hours: Monday–Friday 8 a.m.–6 p.m. CST
*On-call support available after hours
Email: RS.ServiceExperience@medtronic.com
VENTILATION
Puritan Bennett™ and Newport™ Ventilators
Phone: 800-255-6774
Opt. 3: Ventilation Service Agreements/Service Seminars Training
Opt. 4: Ventilation Technical Support/Service Scheduling
Hours: Monday–Friday 8 a.m.–6 p.m. CST
*On-call support available after hours
Email:
Service Agreements: RS.ServiceAgreements@medtronic.com
Service Seminars: RS.ServiceSeminars@medtronic.com
Technical Support/Service: RS.ServiceExperience@medtronic.com