EQUIPMENT SERVICES AND SUPPORT CONTACTS

CONTACTS FOR SERVICES AND SUPPORT

Advanced Energy 

Phone: 866-777-9400

  • Option 3 - Contracting
  • Option 4 - Quality/Product Return Issues

Email: rs.porsalientcontracts@medtronic.com
Hours: Monday–Friday 8:00 a.m.–5:00 p.m. EST

ACIST Rxi Rapid Exchange FFR System

Customer Service: 888-670-7701, prompt 3

AF Solutions

Phone: 877-464-2796
Email: rs.castechsupport@medtronic.com
Hours: Monday–Friday 7:30 a.m.–4:30 p.m. CST
After Hours (Procedure in Progress): 6 a.m.–7:30 a.m. and 7:30 p.m.–midnight CST

Airways Management

Tracheostomy tubes, endotracheal tubes, McGRATH™ MAC laryngoscopes
800-255-6774, option 1
Hours: Monday–Friday 8 a.m.–6 p.m. CST
*On-call support available after hours
Email: RS.ServiceExperience@medtronic.com

Cardiac Rhythm Management and Heart Failure

7000 Central Ave. N.E., Dock B
Minneapolis, MN 55432-3576
Attn: CRHF Instrument Service

Phone: 800-638-1991
Email: EPGHELP@medtronic.com
Hours: 8 a.m.–12 p.m. and 1 p.m.–5 p.m. CT

Cardiovascular Equipment Services and Support

7611 Northland Drive
Brooklyn Park, MN 55428

Phone: 800-433-4311

  • Prompt 1 - Service Requests and Field Service Information
  • Prompt 2 - Service Program and Sales
  • Prompt 3 - Parts Information and Ordering
  • Prompt 4 - Customer Training

Email (Technical Support and Service): rs.cvstechnicalsupport@medtronic.com
Email (Service Program Information and Quote Requests): rs.uptime@medtronic.com
Hours: 8 a.m.–5 p.m. CT
After Hours (Emergency Equipment Service and Support): 800-Medtron (800-633-8766)

Endovenous (ClosureFast System)

Phone: 800-962-9888

  • Prompt 1 - Warranty Service Information, then prompt 6 (VNUS Products)

Email: swm.customerservice@covidien.com

EAR, NOSE, THROAT (ENT)

StealthStation™ ENT and StealthStation FlexENT™ Navigation Systems
Phone: 800-595-9709 or 720-890-3160
Hours: 24/7 Customer Service and Tech Support
Email: rs.navtechsupport@medtronic.com

NIM Vital™ NIM Response™ 3.0 and NIM-Neuro™ 3.0 Nerve Integrity Monitoring Systems
Customer Service Phone: 800-874-5797, option 3
Hours: Monday–Friday 7:00 a.m.–6:00 p.m. EST
Email: rs.jaxrepairs@medtronic.com
24/7 Tech Support Phone: 800-595-9709 or 720-890-3160

StraightShot™ Microdebrider (M4, M5) and Integrated Power Console (IPC™)
Customer Service Phone: 800-874-5797, option 3
Hours: Monday–Friday 7:00 a.m.–6:00 p.m. EST
Email: rs.jaxrepairs@medtronic.com
24/7 Tech Support Phone: 800-595-9709 or 720-890-3160

ALPHA 2 MPO EPLUS™ Bone Conduction Hearing Aid
Customer Service Phone: 800-874-5797, option 3
Hours: Monday–Friday 7:00 a.m.–6:00 p.m. EST
Email: rs.jaxrepairs@medtronic.com
24/7 Tech Support Phone: 800-595-9709 or 720-890-3160

GASTROINTESTINAL AND HEPATOLOGY

Phone: 800-448-3644, option 3
Email: dl.gi-usdl-ustechsupport@medtronic.com
Hours: Monday–Friday 6 a.m.–9 p.m. CST
Saturday–Sunday 8 a.m.–4 p.m. CST

HEALTH INFORMATICS & MONITORING

Vital Sync™ system
Phone: 800-497-4968
Hours: Monday-Friday 6 a.m.–10 p.m. CST
*On-call support available after hours

INTERVENTIONAL LUNG SOLUTIONS

ILLUMISITE™ platform, superDimension™ navigation system
Phone: 877-501-8737
Email: RS.ILSTechService@medtronic.com
Hours: Monday-Friday 7 a.m.–5 p.m. CST

Navigation, Imaging, and Robotic Guidance System for Spinal and Cranial Surgery

StealthStation™ Neurosurgical Navigation Systems
Phone: 800-595-9709 or 720-890-3160
Hours: 24/7 Customer Service and Tech Support
Email: rs.navtechsupport@medtronic.com

Visualase™MRI-guided Laser Ablation System
Phone: 800-595-9709 or 720-890-3160
Hours: 24/7 Customer Service and Tech Support
Email: rs.navtechsupport@medtronic.com

Mazor X Stealth Edition™, Mazor X™  and Renaissance™ Robotic Guidance Systems
Phone: 800-595-9709 or 720-890-3160
Hours: 24/7 Customer Service and Tech Support
Email: rs.navtechsupport@medtronic.com

O-arm™ Imaging Systems
Phone: 800-595-9709 or 720-890-3160
Hours: 24/7 Customer Service and Tech Support
Email: rs.navtechsupport@medtronic.com

Stealth Autoguide™ Cranial Robotic Guidance Platform
Phone: 800-595-9709 or 720-890-3160
Hours: 24/7 Customer Service and Tech Support
Email: rs.navtechsupport@medtronic.com

Patient Monitoring

Oximetry, Capnography, BIS™, INVOS™, WarmTouch™ devices
Phone: 800-255-6774, option 1, option 2
Hours: Monday–Friday 7:30 a.m.–5:30 p.m. CST
Email: RS.HQTSWeb@medtronic.com

Powered Instrumentation

Midas Rex™ Motor Systems and Integrated Power Console (IPC™)
Customer Service Phone: 800-335-9557
Hours: Monday–Friday 7:00 a.m.–5:00 p.m. CST
Email: rs.dfwrepairs@medtronic.com
24/7 Tech Support Phone: 800-595-9709 or 720-890-3160

Renal Care

Carpediem™ system
Phone: 800-255-6774, option 5
Opt. 1: Renal Care Technical Support/Service Scheduling
Hours: Monday-Friday 8 a.m.–6 p.m. CST
Email: RS.ServiceExperience@medtronic.com

SURGICAL INNOVATIONS

Phone: 800-962-9888, option 1
Opt. 3: TruClear™ systems
Opt. 5: Energy platforms and Situate™ systems
Opt. 6: VNUS™/TPUMP™ devices
Opt. 7: Unsure of department
Hours: Monday–Friday 7:00 a.m.–5:30 p.m. CST
Email: RS.CovidienSWMCustomerService@medtronic.com

Phone: 800-255-6774, option 2
Opt. 1: Signia™ staplers
Opt. 2: Sonicision™ devices
Opt. 3: Valleylab™ energy platforms/electrosurgical generators
Opt. 4: EleVision™ systems
Hours: Monday–Friday 8 a.m.–6 p.m. CST
*On-call support available after hours
Email: RS.ServiceExperience@medtronic.com

VENTILATION

Puritan Bennett™ and Newport™ Ventilators

Request ventilation support

Phone: 800-255-6774
Opt. 3: Ventilation Service Agreements/Service Seminars Training
Opt. 4: Ventilation Technical Support/Service Scheduling
Hours: Monday–Friday 8 a.m.–6 p.m. CST 
*On-call support available after hours

Email:
Service Agreements: RS.ServiceAgreements@medtronic.com
Service Seminars: RS.ServiceSeminars@medtronic.com
Technical Support/Service: RS.ServiceExperience@medtronic.com