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Product Support – Drug Pumps

Drug Pump for Cancer Pain

Over time you may have questions about your Medtronic drug delivery therapy or system. Here you'll find a variety of resources to guide you toward answers.

Sources of Ongoing Support

Current Patients

If you have additional questions, in most cases your physician and his or her staff should be your first point of contact, but Medtronic also offers ongoing support.  The information below will help you determine who to contact when you have questions.

Your Physician

Please direct all medical, medication, and therapy questions to your physician’s office. Your physician has access to your medical records and history and can best diagnose any change in symptoms. Ask your physician how to reach the on-call physician for any medical concerns that arise after hours or on the weekend. Please contact your physician as soon as possible if you have a medical emergency, experience a change in symptoms, or hear your pump alarm.

Medtronic Patient Services

Medtronic can offer technical assistance when you have questions about your pump. Medtronic is not able to comment on your medical condition. To reach Medtronic Patient Services, call toll-free 800-510-6735, Monday–Friday, 8:00 a.m. to 5:00 p.m. CST.

Patient Guides

Your doctor will give you manuals and guides to help you understand and use your therapy devices. For your convenience, they are also available for download.

If you would like another copy of the printed patient guide, call Medtronic Patient Services at 800-510-6735, Monday through Friday, 8 a.m. to 5 p.m., CT.

Out-of-town Doctors, For When You Travel

If you plan to travel, tell your doctor so you can be sure your pump has enough medicine. Notify your clinician of travel plans well in advance. Discuss how to coordinate pump refills and how a time zone change may affect your dosing schedule. Keep in mind it can take several weeks to coordinate a refill with a physician in a different location. Insurance coverage, physician consultation, and medication availability must also be coordinated.

Even if you don't need a refill while away from home, it's always a good idea to have handy the name of a doctor who manages targeted drug delivery patients in the area where you're traveling. You can get this information using our handy "Find a Doctor" locator on the right side of this page. Just enter the zip code of your travel location and the locator will list all nearby doctors who may be able to help you.

Patient Identification Card

Carry your patient ID with you in your wallet or purse. It shows that you have an implanted medical device in case of an emergency, and you will need it when going through security at airports.

If you move, change doctors, or lose your ID card, there are two ways to update your information or request a replacement card.

  • Complete an online form.
  • Call Medtronic Patient Registration Services at 800-551-5544, Monday through Friday, 7 a.m. to 6 p.m., CT.

Information on this site should not be used as a substitute for talking with your doctor. Always talk with your doctor about diagnosis and treatment information.