Product Support Enterra Therapy

Over time you may have questions about your Enterra Therapy system. Here you'll find a variety of resources to guide you toward answers.

Sources of Ongoing Support

In most cases, your doctor and his or her staff should be your first point of contact, but Medtronic also offers ongoing support. The information below will help you determine whom to contact when you have questions.

Your Doctor

Please direct all medical, medication, and therapy questions to your doctor's office. Your doctor has access to your medical records and history and can best diagnose any change in symptoms. Ask your doctor how to reach the on-call doctor for any medical concerns that arise after hours or on weekends.

Medtronic Patient Services

Call Medtronic Patient Services if you have questions regarding your Enterra Therapy. As a medical device manufacturer we can discuss general questions regarding your device; however, Medtronic is not able to comment on your medical condition.

To reach Medtronic Patient Services, call 800-510-6735, Monday to Friday, 8 a.m. to 5 p.m., CT.

Patient Manual

Your doctor will give you the Enterra Patient Manual.

If you would like another copy of the printed patient guide, call Medtronic Patient Services at 800-510-6735, Monday through Friday, 8 a.m. to 5 p.m., CT.

Patient Identification Card

Carry your patient ID with you in your wallet or purse. It shows that you have an implanted medical device in case of an emergency, and you will need it when going through security at airports.

If you move, change doctors, or lose your ID card, there are two ways to update your information or request a replacement card:

  • Complete an online form.
  • Call Medtronic Patient Registration Services at 800-551-5544, Monday through Friday, 7 a.m. to 6 p.m., CT.

*Humanitarian Device: The Enterra Therapy system for gastric electrical stimulation is authorized by Federal law for use in treatment of chronic intractable (drug refractory) nausea and vomiting secondary to gastroparesis of diabetic or idiopathic etiology. The effectiveness of this device for this use has not been demonstrated. What does this mean?

Information on this site should not be used as a substitute for talking with your doctor. Always talk with your doctor about diagnosis and treatment information.