Older male patient extends hand to male doctor while female doctor and female patient stand nearby.


Sources of Ongoing Support

In most cases, your doctor and his or her staff should be your first point of contact, but Medtronic also offers ongoing support. The information below will help you determine who to contact when you have questions.

Your Doctor

Please direct all medical, medication, and therapy questions to your doctor’s office. Your doctor has access to your medical records and history and can best diagnose any change in symptoms. Ask your doctor how to reach the on-call doctor for any medical concerns that arise after hours or on weekends.

Medtronic Patient Services

Call Medtronic Patient Services if you have questions about your neurostimulation therapy. Note that as a medical device manufacturer, Medtronic can offer technical assistance when you have questions about or problems with your neurostimulation therapy; however, Medtronic is not able to comment on your medical condition.

To reach Medtronic Patient Services, call toll-free: 800-510-6735, Monday through Friday, 8 a.m. to 5 p.m. CT.

Patient Guides

Your doctor will give you the manuals and guides you need to use your therapy devices.

If you would like another copy of the printed patient guide, call Medtronic Patient Services at 800-510-6735, Monday through Friday, 8 a.m. to 5 p.m. CT.

Patient Identification Card

Carry your patient ID with you in your wallet or purse. It shows that you have an implanted medical device in case of an emergency, and you will need it when going through security at airports.

If you move, change doctors, or lose your ID card, there are two ways to update your information or request a replacement card.

  • Complete an online form.
  • Call Medtronic Patient Registration Services at 800-551-5544, Monday through Friday, 7 a.m. to 6 p.m. CT.


Your physician is your first point of contact. If you need technical support, you may contact
Medtronic Patient Services at

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Information on this site should not be used as a substitute for talking with your doctor. Always talk with your doctor about diagnosis and treatment information.