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CONTACT US DIRECTLY

CUSTOMER SERVICE

Spine and Biologics, including Dental Biologics
7:00 a.m. to 7:00 p.m. CST Monday through Friday
Phone: 1-800-933-2635
Fax: 1-800-468-9705
Email: rs.sdmrfspinalcs@medtronic.com

Midas Rex & Power, ENT Therapies, Transformative Solutions including Advanced Energy
7:30 a.m. to 7:00 p.m. EST Monday through Friday
Phone: 1-800-874-5797
Fax: 1-800-678-3995
Email: rs.jaxcustomerservice@medtronic.com

Surgical Navigation Including O-Arm, StealthStation, Mazor X, or Mazor X Stealth Edition 
9:30 a.m. to 6:30 p.m. EST Monday through Friday
Phone: 1-877-242-9504
Fax: 720-890-3182
Email: rs.jaxigscustomerservice@medtronic.com for orders
rs.navservicesforms@medtronic.com for billing

TECHNICAL SUPPORT

O-Arm, Stealth Station, NIM Eclipse, Mazor Renaissance. Mazor X, or Mazor X Stealth Edition
5:00 a.m. to 5:00 p.m. MST Monday through Friday
Emergency personnel after 5 p.m. & weekends
Phone: 1-800-595-9709
Email: rs.navtechsupport@medtronic.com

SERVICE & REPAIR

Midas Rex Power
8:00 a.m. to 5:00 p.m. CST Monday through Friday
Phone: 1-800-335-9557
Email: rs.dfw.repairs@medtronic.com

NIM Eclipse & All ENT Therapies including Endoscope and Hearing Devices
7:00 a.m. to 6:00 p.m. EST Monday through Friday
Phone: 1-800-874-5797
Email: rs.raxrepairs@medtronic.com

O-Arm, Stealth Station, NIM Eclipse, Mazor Renaissance. Mazor X, or Mazor X Stealth Edition
5:00 a.m. to 5:00 p.m. MST Monday through Friday
Emergency personnel after 5 p.m. & weekends
Phone: 1-800-595-9709
Email: rs.navtechsupport@medtronic.com

REIMBURSEMENT SUPPORT

General Reimbursement Information

SpineLine®
7:00 a.m. to 5:00 p.m. CST Monday through Friday
Phone: 866-743-1220
Physicians’ Office: SpinalCodingMD@medtronic.com
Hospital Staff: SpinalCodingHospital@medtronic.com

Prior Authorization and Insurance Denial Support

Therapy Access Solutions (TAS)
7:00 a.m. to 5:00 p.m. CST Monday through Friday
Phone: 866-446-3873
Email: rs.memspinetherapyaccess@medtronic.com

MEDICAL AFFAIRS

Office of Medical Affairs (Spinal and Biologics)
8:00 a.m. to 5:00 p.m. CST Monday through Friday
Phone: 901-399-2044 or 800-876-3133, ext. 6044
Fax: 866-946-3873
Email: rs.msdoma@medtronic.com

MEDICAL EDUCATION

Spinal Implants, Biologics, and Mazor X Stealth Edition
8:00 a.m. to 5 p.m. CST, Monday through Friday
Phone: 800-876-3133
Email: spinemeded@medtronic.com

Stealth Navigation & Imaging
8:00 a.m. to 5:00 p.m. MST, Monday through Friday
Phone: 720-890-2191
Email: rs.rtgeventssupportcenter@medtronic.com