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Medtronic, Inc. (“Medtronic”) offers RemoteView, which permits a user (“Programmer User”) of the Medtronic CareLink® 2090 Programmer (“Programmer”) to allow the viewing of information presently displayed on the Programmer screen with one or more individuals in remote locations anywhere in the world (“Remote Viewer”), including remote health care professionals or Medtronic representatives.
Limited License Grant. You are hereby granted a nonexclusive, nontransferable, terminable, nonassignable, nonsublicensable, limited license to install and use a copy of the Licensed Software solely for authorized and legitimate purposes. You may not otherwise copy, use, modify, reverse engineer, decompile, disassemble, create derivative works based on, or integrate with other systems or programs the Licensed Software without the prior written consent of Medtronic. You shall have sole responsibility for any fees or charges, including service or data charges, incurred by you in connection with your use of the Licensed Software. You shall not remove any proprietary or other legend or restrictive notice contained or included in the Licensed Software or other documentation associated with such Licensed Software. You agree to maintain any and all copyright, trademark, and other notices on the Licensed Software and any associated documentation.
Licensed Software Functionality and Data Use, Collection, Viewing, and Transfer.
“Active Remote Viewer” as referred to herein shall mean a Remote Viewer that has installed the Licensed Software and has at the relevant point in time an active network connection to a Medtronic server via the Licensed Software.
By installing or using the Licensed Software or clicking any acceptance button in connection with this Agreement, you acknowledge, understand, agree to, and consent to all of the following, including when you are an Active Remoter User:
) Registration. To obtain access to the Licensed Software, you must register at the Medtronic RemoteView website and establish a user name and password. All information that you provide in connection with such registration must be complete, accurate, and truthful. The user name and password are personal to you and must not be shared with anyone else. You will also not attempt, directly or indirectly, to disable, bypass, or defeat any password protection associated with the Licensed Software. Medtronic reserves the right to deny or disable any user name or password or request for any user name or password.
) Your Personal Information. Medtronic will collect information in connection with your registration and installation and use of the Licensed Software, including your first and last name, your email address, a selected security question(s) and your corresponding answer(s), your address, and your telephone number. You agree that Medtronic may store this personal information about you on a Medtronic server, including a server located in the United States of America.
) Session Key. To view the information on the Programmer, the Remote Viewer must generate a Session Key that must be shared with and entered by the Programmer User. “Session Key” as used herein means a unique token active for a limited period of time generated by the Remote Viewer. You agree not to share this Session Key with anyone other than the Programmer User who has initiated the specific session.
) Logging of Session Activity. Each time you log in to the Licensed Software, Medtronic will collect information about your activity, including in an aggregated log or database, regarding you and your session, including your name, username, computer name, IP address, operating system details, and session details (including transferring and sharing activity, start and end times, view only or control activity, and any chat messages between or among any Active Remote Viewers. You agree that Medtronic may store any personal information about you on a Medtronic server, including a server located in the United States of America.
) Active Remote Users. When you are an Active Remote Viewer: (1) you will be able to view the name and/or user name of any other Active Remote Viewer who is logged into the same Medtronic server; and (2) any other Active Remote Viewer who is actively logged into the same Medtronic server will be able to view your name and/or user name. The Licensed Software also permits one Active Remote Viewer to share the information being viewed to any other Active Remote Viewer. You must not share any information from the Medtronic programmer, including with any other Active Remote Viewer, absent the express permission from the Programmer User that is allowing you to view the information.
) Availability. Medtronic has limitations on the number of users that can concurrently log in to the Licensed Software at any given time. Thus, installation of or accessing the Licensed Software does not guarantee that it will be available to you for use at any time.
Permissions. By installing and using the Licensed Software, you represent that you have permission to do so from any associated clinic, hospital, or medical practice and that your use of the Licensed Software complies with any policies or requirements of such associated clinic, hospital, or medical practice. You are also responsible for confirming that the Programmer User has obtained any necessary patient consent before allowing you to view any patient information via the Licensed Software.
Your Acknowledgements. You acknowledge that the Licensed Software is not the exclusive method of viewing information from the Programmer and that the Licensed Software is not the exclusive method by which to obtain a patient’s implanted cardiac device data, including any data on the Programmer. You also acknowledge that the Licensed Software is not intended to be used as a life-sustaining or interventional tool during medical emergencies. You further acknowledge that Medtronic is not, and shall not be deemed to be, a provider of patient health care services by virtue of its provision of access to the Programmer screen information via the Licensed Software. You also acknowledge that information from the Licensed Software is not an electronic medical record and use of the Licensed Software does not in any way relieve you from using your best medical judgment to determine a proper course of treatment for patients.
Security/Privacy of Patient Data. Your use of the Licensed Software and any Session Keys shall be solely for legitimate and lawful purposes and not for any malicious purpose. You are solely responsible for and will use your best efforts in maintaining the confidentiality and security of any copies of the Licensed Software as well as any user name, password credentials, and any Session Keys that can be used in accessing the Licensed Software, a Medtronic server, or any information from a Programmer. You are solely responsible for and will use your best efforts in keeping any patient information you may receive or view in connection with the Licensed Software confidential and secure, and you will not attempt to capture or copy any patient information you view in any electronic or hard copy format without the express permission of the Programmer User. You will be responsible for any obligations or liabilities associated with any lost, stolen, or otherwise compromised patient information.
Reporting Issues and Feedback. You agree that you will report any issues or questions, technical or otherwise, regarding the Licensed Software promptly and directly to Medtronic. If you submit any comments or ideas to Medtronic, in the absence of a separate agreement regarding such submissions, you grant to Medtronic an unrestricted, royalty-free, irrevocable license to use, reproduce, display, perform, modify, transmit, and distribute such ideas in any medium and agree that Medtronic is free to use them for any purpose. In addition, Medtronic has no obligation to provide continued maintenance and support to you in connection with the Licensed Software. Any maintenance and support services provided by Medtronic shall be at Medtronic’s sole discretion.
Limitations of Liability.
THE LICENSED SOFTWARE IS PROVIDED TO YOU “AS IS,” AND MEDTRONIC EXPRESSLY DISCLAIMS ANY AND ALL WARRANTIES WITH RESPECT TO THE LICENSED SOFTWARE AND YOUR USE THEREOF, INCLUDING WITHOUT LIMITATION ANY IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NONINFRINGEMENT. MEDTRONIC DOES NOT WARRANT THAT THE USE OF THE LICENSED SOFTWARE WILL BE UNINTERRUPTED OR ERROR-FREE.
Legal Compliance. You shall at all times use the Licensed Software in compliance with all applicable laws. You shall ensure that your installation and use of the Licensed Software complies with all applicable export and import laws, regulations, orders, and policies of the United States of America and any other applicable jurisdiction. You represent and warrant that (i) you are not located in a country that is subject to a U.S. Government embargo, or that has been designated by the U.S. Government as a “terrorist supporting” country, and (ii) you are not listed on any U.S. Government list of prohibited or restricted parties.
Term, Termination, Modifications, and Support. This Agreement shall be in effect from the date when you first install or use the Licensed Software. Medtronic may modify, amend, or terminate this Agreement at any time, including by providing notices or an updated version of this Agreement on a Medtronic website. Medtronic may modify, disable, or terminate your use or Medtronic’s support of the Licensed Software at any time, including by providing notices on a Medtronic website. All obligations which are ongoing in nature shall survive termination or expiration of this Agreement. At any time upon Medtronic’s request (including via a notice on a Medtronic website), you agree to promptly delete and terminate use of any and all copies of the Licensed Software. In addition, upon Medtronic’s request, you agree to provide written verification that you have destroyed all copies of the Licensed Software together with the manner, date, and time of such destruction.
NayaMed International Sárl Customers: Whether the RemoteView feature shall be used in connection with NayaMed customers or devices shall be solely within the discretion of NayaMed International Sárl. If the Licensed Software is used connection with NayaMed customers or devices, this Agreement shall be directly between you and NayaMed with respect to those uses.
For product security updates, notification, and documentation, please see the following:
MARCH 9, 2022
Axeda Software Component Vulnerabilities
Medtronic was made aware of vulnerabilities in the Axeda software component by Health-ISAC and is assessing impact and applicability of these vulnerabilities to Medtronic products. UPDATED: MARCH 29, 2022
DECEMBER 16, 2021
Log4j Software Component Vulnerabilities
Medtronic is aware of vulnerabilities in the Log4j software component, commonly named “Log4Shell” and is assessing and addressing the issue.
OCTOBER 5, 2021
Medtronic Minimed MMT-500/MMT-503 Remote Controllers
Medtronic is expanding the product security notification based on a previously communicated matter related to the Medtronic MiniMed 508 Insulin pump; it specifically relates to the Medtronic MiniMed MMT-500 and MMT-503 remote controllers due to the potential, associated risks.
AUGUST 20, 2021
Blackberry QNX Real Time Operating System Vulnerabilities
Medtronic products are not impacted by the recently publicized vulnerabilities affecting Blackberry’s QNX operating system.
JUNE 3, 2021
Conexus™ Telemetry and Monitoring Accessories
Security vulnerabilities were identified related to the proprietary Medtronic Conexus radio frequency wireless telemetry protocol in some Medtronic products. First published March 21, 2019.
DECEMBER 10, 2020
Medtronic MyCareLink Smart™ Security Vulnerability Patch
Vulnerabilities were identified impacting Medtronic's MyCareLink (MCL) SmartModel 25000 Patient Reader. Medtronic has developed and released system updates that address tese vulnerabilities. Patients should ensure they have updated their application prior to the next scheduled use.
NOVEMBER 19, 2020
TiYunZong Vulnerability on CT900 Samsung Android Tablet
Security researchers discovered potential vulnerabilities in Samsung tablets (assigned the Medtronic Model CT900) that function as the hardware platform for the Clinician Programmers that interact with Medtronic neurostimulators and implantable drug infusion pumps.
SEPTEMBER 10, 2020
Bluetooth In-Office (BTIO) Security Vulnerability Patch
Two cybersecurity vulnerabilities involving the Bluetooth Low Energy (BLE) communication between certain Medtronic BlueSync™ cardiac devices and the Medtronic CareLink SmartSync™ Device Manager were discovered and subsequently remediated.
JULY 30, 2020
Medtronic is aware of and is evaluating a cybersecurity vulnerability known as BootHole that was publicly disclosed on July 29 by security research firm Eclypsium.
JUNE 18, 2020
Ripple20 – Treck TCP/IP Stack Vulnerabilities
Medtronic products are not impacted by the series of security vulnerabilities related to the Treck TCP/IP networking software.
JUNE 11, 2020
Bluetooth Impersonation Attacks (BIAS)
Security vulnerabilities were identified in the FA Controller (model number 3537) and the Patient Telemetry Module (model number 97745).
MARCH 4, 2020
Medtronic is aware of and is monitoring a series of BlueTooth® Low Energy (BLE) cybersecurity vulnerabilities, collectively known as "SweynTooth" that were publicly disclosed in mid-February by security reasearchers at Singapore University of Technology and Design.
JANUARY 30, 2020
CareLink™ 2090 Programmer and CareLink™ Encore 29901 Programmer
Security vulnerabilities were identified in the CareLink 2090 Programmer and accompanying software distribution network. First published February 27, 2018.
NOVEMBER 7, 2019
Valleylab™ FT10 and Valleylab™ LS10 Electrosurgical Generator RFID Vulnerabilities
Through routine monitoring and testing, Medtronic identified security vulnerabilities in our Valleylab™ FT10 and Valleylab™ LS10 electrosurgical generators.
NOVEMBER 7, 2019
Valleylab™ FT10 and Valleylab™ FX8 Electrosurgical Generator RSSH Vulnerabilities
Through routine monitoring and testing, Medtronic identified security vulnerabilities in the software of the Valleylab™ FT10 and Valleylab™ FX8 electrosurgical generators.
SEPTEMBER 30, 2019
Medtronic is aware of and is monitoring a series of cybersecurity vulnerabilities known as URGENT/11.
JUNE 27, 2019
MiniMed™ 508 and MiniMed™ Paradigm™ Series Insulin Pumps
Based on earlier work performed by external researchers, potential security vulnerabilities have been identified in select Medtronic insulin pumps.
MAY 28, 2019
Microsoft Remote Desktop Protocol (RDP) Vulnerability
On May 14, 2019, Microsoft announced a cybersecurity vulnerability regarding Remote Code Execution and involving the Remote Desktop Protocol (RDP).
MARCH 13, 2019
MiniMed™ Paradigm™ Insulin Pumps
Security vulnerabilities were identified in the Medtronic MiniMed Paradigm family of insulin pumps and corresponding remote controller. First published August 7, 2018.
DECEMBER 13, 2018
CareLink™ 9790, CareLink™ 2090, and CareLink™ Encore 29901 Programmers
Security vulnerabilities were identified in the Medtronic CareLink 9790 Programmer, CareLink 2090 Programmer, and CareLink Encore 29901 Programmer.
AUGUST 7, 2018
MyCareLink™ Patient Monitor
Security vulnerabilities were identified in the Medtronic MyCareLink Patient Monitor (model numbers 24950 and 24952).
JULY 12, 2018
N’Vision 8840 Physician Programmer
Security vulnerabilities were identified related to the N'Vision 8840 physician programmer and its removable compact flash application card.
JUNE 28, 2018
MyCareLink™ Patient Monitor
Security vulnerabilities were identified in the MyCareLink Patient Monitor that could allow privileged access to the operating system and visibility to product development code.
JANUARY 19, 2018
Spectre and Meltdown
Read about the Medtronic impact and response to the widely-publicized cybersecurity vulnerabilities known as Spectre and Meltdown, which affected many computer and mobile device processors in early 2018.
MAY 17, 2017
Read about the Medtronic impact and response to the WannaCry cyberattack affecting a number of organizations worldwide in spring 2017.
Disclaimer: This page may include information about products that may not be available in your region or country. Please consult the approved indications for use. Content on specific Medtronic products is not intended for users in markets that do not have authorization for use.