CUSTOMER SUPPORT Percutaneous Tibial Neuromodulation (PTNM)

Need Help?

View the most frequently asked questions or choose from the categories below to contact us.


Account Support

Help with account set up, profiles, user access, system support, issues or questions. Call the Support Team at 844-558-6651 or send us an email.

Available Monday–Friday from 8 a.m. to 5 p.m. CT.


Order Support

Order, Shipping, Product, or Invoice related questions

Call Customer Service at 877-590-7835. Press [#] for NURO system or send us an email.

Available Monday–Friday from 8 a.m. to 5 p.m. CT.


To return a NURO device, mail the NURO device to:

AUS LLC
7842 Hickory Flat Highway
Suite D
Woodstock, GA 30188


Sales Support

Find My Medtronic Sales Representative

Call 1-800-MEDTRONIC or 1-800-633-8766 or send us an email.

Available 24 hours a day, 7 days a week.


Technical Support

Need help with the NURO system?

View the NURO software requirements

Call the Support Team at 844-558-6651 or send us an email.

Available Monday–Friday from 8 a.m. to 5 p.m. CT.


Reimbursement Support

Medtronic offers comprehensive, unparalleled services to secure and maintain coverage and appropriate payment.

Download reimbursement documents

For reimbursement questions, call 800-292-2903 or send us an email. Available Monday–Friday 8 a.m. to 5 p.m. CT.


Ordering from Puerto Rico

Ordering NURO online is not currently available in Puerto Rico.

To place an order call:
787-294-3540 x3557

For support with placed orders, activating, syncing, or managing your NURO devices call:
787-294-3540 x3555

Note: once the device has the sessions loaded, they cannot be removed or refunded.