My team and I work closely together with our customers, patients and our business units to provide a smooth order-to-delivery process. It is important for our team to understand the hospital processes and our own internal processes, so that we can align these and better support our customers.
We support our business units by translating their business ideas into operational processes. The Customer Care team is right in the middle of the operational action and in close contact with various internal departments to improve our processes.
I used to be a flight attendant but decided to make a career change and ended up at the Medtronic Customer Care department. I started off with supporting the Diabetes business unit and the Restorative Therapy Group. After a few years, I was promoted to Team Supervisor. After the merger with Covidien, Medtronic became much bigger and I was promoted to Manager of the Dutch Customer Care team.
I like the fact that you gain so many insights into a big company. And that you work with various departments to get end-to-end visibility on how a company as Medtronic operates. I also like being able to work closely together with our customers.
Working with our customers, hearing what is important for them and what their internal processes look like, so that we can align our processes as much as possible.
We are not selling just any basic product or solution. We are selling products that can really change a person’s life. I find it important to be committed to the brand and to the products or services that we sell. Everybody here plays a role which contributes to changing a patient’s life.
The last few years have been very challenging as we faced an important system outage and the hurricane that hit in Puerto Rico. These events impacted our supply facilities and the local employees over there, and they also highly impacted our customers and employees.
What I experienced, was that everybody stood up as one team with one common goal - to get our products to our customers. Together with all other teams within Medtronic, we went the extra mile as one team during these challenging times.