If your pump warranty has already expired or is set to expire soon, you should be aware that Animas will no longer provide service or replacement if your pump should break and Medtronic does not have Animas pumps to provide. SWITCHING IS AS EASY AS 1-2-3
Animas® has arranged for in-warranty customers to transition to a Medtronic pump at no cost.* Note: you must be in-warranty 60 days beyond the date you enroll. Call 1.800.284.4416 to learn more or sign up here.
This program allows you to upgrade either to the MiniMed™ 630G insulin pump or the MiniMed™ 670G insulin pump system (The MiniMed 670G is indicated for people 7 years of age and older living with Type 1 diabetes).
Customers who choose not to transition to a Medtronic pump and continue to use their Animas®pump should be aware that effective September 30, 2019, Medtronic will no longer be able to supply Animas® cartridges or customer support for Animas® pumps, so you may want to consider alternative options.
By submitting this form you are consenting to and confirm the following:
We ship through FedEx. Please allow 2-3 days for delivery (may be longer for remote areas). FedEx delivers Monday through Friday between 9:00 am and 5:00 pm.
We accept major credit cards as a form of payment (Visa, Mastercard or American Express). We do not accept online banking, Visa debit, or Net 30 day payments.
If you are part of a Government funded program that directly ships you your supplies, we will plan to transition you to our quarterly automated supply program. This is a hassle-free service that will automatically send your pump supplies, so you do not have to worry about calling us each month. Any co-pay amounts you are currently responsible for will be processed through your bank-issued major credit card. There may be additional steps required depending on your provincial plan. Please call us at 1.800.284.4416 or ensure you are signed up for electronic communications at www.medtronicdiabetes.ca/animasinfo.
Our Customer Service Team is here to help. You can call us at 1.800.284.4416 Monday through Friday from 8:00 am to 8:00 pm Eastern, except during statutory holidays. You can also order your supplies 24/7 on our MiniMed eShop. Simply sign up through our e-shop at www.medtronicdiabetes.ca/eShop. You can place one-time orders or sign-up to our Medtronic eShop Savings program and enjoy the benefits of auto-shipments and savings. You will also be able to view, download and print invoices in case you need an additional copy.
Most of the supplies will be the same as your current ones; however, there will be a few that will no longer be available. There are suitable substitutions for these sets. The discontinued sets include:
If you need any support on your Animas insulin pump, you can call the technical support number on the back of your pump (1.877.937.7867).
Animas® has arranged for in-warranty customers to transition to a MiniMed™ 630G or MiniMed™ 670G insulin pump at no cost. Note: you must be in-warranty 60 days beyond the date you enroll—call 1.800.284.4416 for more information. If you are out of warranty on your pump and want to discuss options available to you, please call us at 1.800.284.4416.
Terms and conditions apply. You are eligible for this program if you are an In-warranty Animas insulin pump customer and you have more than 60 days remaining on your Animas pump warranty. Offer subject to change.