×

Menu
English
Canada - English
English
Canada - English

Start your request

We’re sorry to hear that you’re experiencing a sensor issue. Please have your sensor lot number ready before beginning the sensor replacement request form.

The form below will populate with additional fields based on the answers you provide so that we can get the information we need to help you with your particular issue.

If you are having a medical emergency, please dial 911.

For Canadian customers only  

* Indicates a required field.

What is the primary error or issue you are experiencing with your sensor?*






If you have experienced any issue besides those listed, please call our 24-hour Technical Support Team at 1‑800‑284‑4416.

Have you received the Sensor Updating alarm for more than three (3) hours?


We will be able to serve you over the phone as the sensor may not need to be replaced. Please call Technical Support at 1‑800‑284‑4416.

Have you removed the sensor?


Were "Blood Glucose and/or Calibration" required for more than three (3) hours?*


You have indicated that you are experiencing unexplained issues with your blood glucose levels. Please call our 24-Hour Technical Support Team at 1‑800‑284‑4416.

Select your device*

Select your sensor*


Please allow 7 to 10 business days for your replacement to be processed and delivered.

Your information will be used and protected in accordance with our privacy notice(opens new window).

There are items that require your attention.
There are items that require your attention.
There are items that require your attention.
There are items that require your attention.
There are items that require your attention.

Your information will be used and protected in accordance with our {link}

There are items that require your attention.
Canada

Customer Care Team

Hours: 8:00 a.m. - 8:00 p.m. EST

Phone: 800-217-1617

There are items that require your attention.
There are items that require your attention.
There are items that require your attention.

Just to confirm, is this the product or product type that interests you?

{{productNamePlaceholder}}

OR

There are items that require your attention.

OR

There are items that require your attention.
There are items that require your attention.

OR

There are items that require your attention.
There are items that require your attention.
There are items that require your attention.
There are items that require your attention.

OR

There are items that require your attention.

Before we get started, what best describes you?

OR

There are items that require your attention.

OR

OR

There are items that require your attention.

Before we get started, what best describes you?

OR

There are items that require your attention.
There are items that require your attention.
There are items that require your attention.
There are items that require your attention.
There are items that require your attention.

Your personal data will be used to manage your relationship with Medtronic in accordance with our {link}

There are items that require your attention.

Before we get started, what best describes you?

OR

There are items that require your attention.
There are items that require your attention.
There are items that require your attention.
There are items that require your attention.
There are items that require your attention.
There are items that require your attention.

If you consent to receive emails, you can unsubscribe anytime via the link in each email. We use technology that measures email opens and clicks, to improve our communications and provide relevant content. For details, see our {link}