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CareLink™ Personal Software Product Support

ANSWERS TO COMMON QUESTIONS

Registering to CareLink™ Personal 

Creating a CareLink™ Account

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CareLink™ (opens new window)
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MiniMed 770G

UNDERSTANDING GMI & %CV

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CareLink™ FAQs

Downloading & Installing the CareLink™ Uploader Software

Before uploading your pump to CareLink™ and accessing your reports, you will need to download and install the new Uploader software.

  •  On the Home screen of your CareLink™ page, you will need to select "How to Install Uploader" and a page will display.
  •  Follow the on-screen instructions.

Uploading the pump

Once the uploader is installed, we can now upload your pump.

  •  On the Home screen of your CareLink™ page, you will need to select “Upload Device“ and the CareLink™ Uploader will display.
  •  If you have never uploaded your pump to CareLink™ or you received a new/replacement pump, select  “+ New pump“. If your pump was uploaded before, select the pump that appears with the pump serial number.

helpful tips

 Login attempts >3 times

If you tried to log in with an incorrect password more than 3 times, the system will automatically lock your account. You will need to wait for at least 1 hour for the account to unlock. If you need assistance to reset your password, please call our Technical Support number 1-800-284-4416.

 Generating reports

To view the reports, please go to the Reports tab. The list of available reports will display: the Bundled reports and the Single reports. To select any type of report, you will need to click on the “+“ next to the report and click on “Generate Report“. Make sure to select the correct required time period. 

 

CARELINK™ PERSONAL SOFTWARE INFORMATION

Learn more about how to install and update CareLink™.

CareLink™ Personal Information
Carelink

CARELINK™ PERSONAL SOFTWARE LOG IN

Log in to an existing CareLink™ account.

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Canada

Customer Care Team

Hours: 8:00 a.m. - 8:00 p.m. EST

Phone: 800-217-1617

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