Computer system and software compatibility
Before uploading your pump to CareLink™ and accessing your reports, you will need to download and install the new Uploader software.
Once the uploader is installed, we can now upload your pump.
Login attempts-> 3 times
If you tried to log in with an incorrect password more than 3 times, the system will automatically lock your account. You will need to wait for at least 1 hour for the account to unlock. If you need assistance to reset your password, please call our Technical Support number 1-800-284-4416.
To view the reports, please go to the Reports tab. The list of available reports will display: the Bundled reports and the Single reports. To select any type of report, you will need to click on the "+" next to the report and click on "Generate Report". Make sure to select the correct required time period.