CareLink™ Personal Software Product Support

Registering to CareLink Personal 

Creating a CareLink™ Account

UNDERSTANDING GMI & %CV

CareLink™ FAQ's

Computer system and software compatibility

Operating Systems

  • Microsoft® Windows® 7 Ultimate, 32-bit and 64-bit
  • Microsoft® Windows® 8 Enterprise, 32-bit and 64-bit, from the desktop only
  • Microsoft® Windows® 8.1 Enterprise, 32-bit and 64-bit, from the desktop only
  • Microsoft® Windows® 10 Home, 32-bit and 64-bit
  • Mac OS® 10.12 (Sierra)
  • Mac OS® 10.13 (High Sierra)
  •  Mac OS® 10.14 

Browsers

  •  Microsoft® Internet Explorer® 10 and 11, 32-bit and 64-bit
  •  Apple® Safari® 8, 9, and 10
  •  Mozilla® Firefox® 38 through 52 Extended Support Release (ESR) 
  • Google Chrome.

Downloading & Installing the CareLink™ Uploader Software

Before uploading your pump to CareLink™ and accessing your reports, you will need to download and install the new Uploader software.

  •  On the Home screen of your CareLink™ page, you will need to select "How to Install Uploader" and a page will display.
  •  Follow the on-screen instructions.

Uploading the pump

Once the uploader is installed, we can now upload your pump.

  •  On the Home screen of your CareLink™ page, you will need to select "Upload Device" and the CareLink™ Uploader will display.
  •  If you have never uploaded your pump to CareLink™ or you received a new/replacement pump, select  "+ New pump". If your pump was uploaded before, select the pump that appears with the pump serial number.

helpful tips

 Login attempts-> 3 times

If you tried to log in with an incorrect password more than 3 times, the system will automatically lock your account. You will need to wait for at least 1 hour for the account to unlock. If you need assistance to reset your password, please call our Technical Support number 1-800-284-4416.

 Generating reports

To view the reports, please go to the Reports tab. The list of available reports will display: the Bundled reports and the Single reports. To select any type of report, you will need to click on the "+" next to the report and click on "Generate Report". Make sure to select the correct required time period. 

 

CARELINK™ PERSONAL SOFTWARE INFORMATION

Learn more about how to install and update CareLinkTM.

CareLink Personal Information
Carelink

CARELINKTM PERSONAL SOFTWARE LOG IN

Log in to an existing CareLinkTM account.

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