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Medtronic, Inc. (“Medtronic”) offers RemoteView, which permits a user (“Programmer User”) of the Medtronic CareLink® 2090 Programmer (“Programmer”) to allow the viewing of information presently displayed on the Programmer screen with one or more individuals in remote locations anywhere in the world (“Remote Viewer”), including remote health care professionals or Medtronic representatives.
For a Remote Viewer to view information displayed on a Programmer, the Remote Viewer needs to install or access the Bomgar Representative Console software (“Licensed Software”). By installing or using the Licensed Software to view the Programmer screen information, registering a username and password in connection with the Medtronic RemoteView feature, or clicking on any acceptance button in connection herewith, you, a Remote Viewer, agree to be bound by all of the terms and conditions set forth in these Terms of Use (this “Agreement”).
Limited License Grant. You are hereby granted a nonexclusive, nontransferable, terminable, nonassignable, nonsublicensable, limited license to install and use a copy of the Licensed Software solely for authorized and legitimate purposes. You may not otherwise copy, use, modify, reverse engineer, decompile, disassemble, create derivative works based on, or integrate with other systems or programs the Licensed Software without the prior written consent of Medtronic. You shall have sole responsibility for any fees or charges, including service or data charges, incurred by you in connection with your use of the Licensed Software. You shall not remove any proprietary or other legend or restrictive notice contained or included in the Licensed Software or other documentation associated with such Licensed Software. You agree to maintain any and all copyright, trademark, and other notices on the Licensed Software and any associated documentation.
Licensed Software Functionality and Data Use, Collection, Viewing, and Transfer.
“Active Remote Viewer” as referred to herein shall mean a Remote Viewer that has installed the Licensed Software and has at the relevant point in time an active network connection to a Medtronic server via the Licensed Software.
By installing or using the Licensed Software or clicking any acceptance button in connection with this Agreement, you acknowledge, understand, agree to, and consent to all of the following, including when you are an Active Remoter User:
) Registration. To obtain access to the Licensed Software, you must register at the Medtronic RemoteView website and establish a user name and password. All information that you provide in connection with such registration must be complete, accurate, and truthful. The user name and password are personal to you and must not be shared with anyone else. You will also not attempt, directly or indirectly, to disable, bypass, or defeat any password protection associated with the Licensed Software. Medtronic reserves the right to deny or disable any user name or password or request for any user name or password.
) Your Personal Information. Medtronic will collect information in connection with your registration and installation and use of the Licensed Software, including your first and last name, your email address, a selected security question(s) and your corresponding answer(s), your address, and your telephone number. You agree that Medtronic may store this personal information about you on a Medtronic server, including a server located in the United States of America.
) Session Key. To view the information on the Programmer, the Remote Viewer must generate a Session Key that must be shared with and entered by the Programmer User. “Session Key” as used herein means a unique token active for a limited period of time generated by the Remote Viewer. You agree not to share this Session Key with anyone other than the Programmer User who has initiated the specific session.
) Logging of Session Activity. Each time you log in to the Licensed Software, Medtronic will collect information about your activity, including in an aggregated log or database, regarding you and your session, including your name, username, computer name, IP address, operating system details, and session details (including transferring and sharing activity, start and end times, view only or control activity, and any chat messages between or among any Active Remote Viewers. You agree that Medtronic may store any personal information about you on a Medtronic server, including a server located in the United States of America.
) Active Remote Users. When you are an Active Remote Viewer: (1) you will be able to view the name and/or user name of any other Active Remote Viewer who is logged into the same Medtronic server; and (2) any other Active Remote Viewer who is actively logged into the same Medtronic server will be able to view your name and/or user name. The Licensed Software also permits one Active Remote Viewer to share the information being viewed to any other Active Remote Viewer. You must not share any information from the Medtronic programmer, including with any other Active Remote Viewer, absent the express permission from the Programmer User that is allowing you to view the information.
) Availability. Medtronic has limitations on the number of users that can concurrently log in to the Licensed Software at any given time. Thus, installation of or accessing the Licensed Software does not guarantee that it will be available to you for use at any time.
Permissions. By installing and using the Licensed Software, you represent that you have permission to do so from any associated clinic, hospital, or medical practice and that your use of the Licensed Software complies with any policies or requirements of such associated clinic, hospital, or medical practice. You are also responsible for confirming that the Programmer User has obtained any necessary patient consent before allowing you to view any patient information via the Licensed Software.
Your Acknowledgements. You acknowledge that the Licensed Software is not the exclusive method of viewing information from the Programmer and that the Licensed Software is not the exclusive method by which to obtain a patient’s implanted cardiac device data, including any data on the Programmer. You also acknowledge that the Licensed Software is not intended to be used as a life-sustaining or interventional tool during medical emergencies. You further acknowledge that Medtronic is not, and shall not be deemed to be, a provider of patient health care services by virtue of its provision of access to the Programmer screen information via the Licensed Software. You also acknowledge that information from the Licensed Software is not an electronic medical record and use of the Licensed Software does not in any way relieve you from using your best medical judgment to determine a proper course of treatment for patients.
Security/Privacy of Patient Data. Your use of the Licensed Software and any Session Keys shall be solely for legitimate and lawful purposes and not for any malicious purpose. You are solely responsible for and will use your best efforts in maintaining the confidentiality and security of any copies of the Licensed Software as well as any user name, password credentials, and any Session Keys that can be used in accessing the Licensed Software, a Medtronic server, or any information from a Programmer. You are solely responsible for and will use your best efforts in keeping any patient information you may receive or view in connection with the Licensed Software confidential and secure, and you will not attempt to capture or copy any patient information you view in any electronic or hard copy format without the express permission of the Programmer User. You will be responsible for any obligations or liabilities associated with any lost, stolen, or otherwise compromised patient information.
Reporting Issues and Feedback. You agree that you will report any issues or questions, technical or otherwise, regarding the Licensed Software promptly and directly to Medtronic. If you submit any comments or ideas to Medtronic, in the absence of a separate agreement regarding such submissions, you grant to Medtronic an unrestricted, royalty-free, irrevocable license to use, reproduce, display, perform, modify, transmit, and distribute such ideas in any medium and agree that Medtronic is free to use them for any purpose. In addition, Medtronic has no obligation to provide continued maintenance and support to you in connection with the Licensed Software. Any maintenance and support services provided by Medtronic shall be at Medtronic’s sole discretion.
Limitations of Liability.
THE LICENSED SOFTWARE IS PROVIDED TO YOU “AS IS,” AND MEDTRONIC EXPRESSLY DISCLAIMS ANY AND ALL WARRANTIES WITH RESPECT TO THE LICENSED SOFTWARE AND YOUR USE THEREOF, INCLUDING WITHOUT LIMITATION ANY IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NONINFRINGEMENT. MEDTRONIC DOES NOT WARRANT THAT THE USE OF THE LICENSED SOFTWARE WILL BE UNINTERRUPTED OR ERROR-FREE.
IN NO EVENT SHALL MEDTRONIC BE LIABLE TO YOU OR YOUR ASSOCIATED HOSPITAL, CLINIC, OR PRACTICE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, OR CONSEQUENTIAL DAMAGES ARISING IN CONNECTION WITH YOUR USE OF THE LICENSED SOFTWARE, SESSIONS KEYS, OR THESE TERMS OF USE (WHETHER IN WARRANTY, CONTRACT, TORT, OR OTHERWISE, INCLUDING NEGLIGENCE, AND EVEN IF MEDTRONIC HAS BEEN ADVISED OF THE POSSIBILITY THEREOF), INCLUDING WITHOUT LIMITATION MEDICAL EXPENSES, LOSS OF REVENUE OR PROFITS, OR DAMAGES RESULTING FROM LOSS, MISAPPROPRIATION, OR UNAUTHORIZED OR MALICIOUS ACCESS TO OR MODIFICATION OF DEVICE DATA, OR FROM MISTAKES, OMISSIONS, OR DELAYS IN TRANSMISSION OF INFORMATION, OR FROM INTERRUPTIONS IN TELECOMMUNICATIONS CONNECTIONS, VIRUSES OR FAILURES OF PERFORMANCE, OR FROM THE IMPACT OF THE USE ON YOUR SYSTEM. IN NO EVENT SHALL MEDTRONIC BE LIABLE TO YOU FOR INTERCEPTION OR COMPROMISE OF ANY INFORMATION OR FOR ANY RECORD OR OTHER COMMUNICATION PROVIDED IN CONNECTION WITH YOUR USE OF THE LICENSED SOFTWARE.
Legal Compliance. You shall at all times use the Licensed Software in compliance with all applicable laws. You shall ensure that your installation and use of the Licensed Software complies with all applicable export and import laws, regulations, orders, and policies of the United States of America and any other applicable jurisdiction. You represent and warrant that (i) you are not located in a country that is subject to a U.S. Government embargo, or that has been designated by the U.S. Government as a “terrorist supporting” country, and (ii) you are not listed on any U.S. Government list of prohibited or restricted parties.
Term, Termination, Modifications, and Support. This Agreement shall be in effect from the date when you first install or use the Licensed Software. Medtronic may modify, amend, or terminate this Agreement at any time, including by providing notices or an updated version of this Agreement on a Medtronic website. Medtronic may modify, disable, or terminate your use or Medtronic’s support of the Licensed Software at any time, including by providing notices on a Medtronic website. All obligations which are ongoing in nature shall survive termination or expiration of this Agreement. At any time upon Medtronic’s request (including via a notice on a Medtronic website), you agree to promptly delete and terminate use of any and all copies of the Licensed Software. In addition, upon Medtronic’s request, you agree to provide written verification that you have destroyed all copies of the Licensed Software together with the manner, date, and time of such destruction.
Miscellaneous. This Agreement constitutes the entire agreement between Medtronic and you regarding your use of the Licensed Software and supersedes any prior and contemporaneous written or oral agreements or understandings related to the Licensed Software. You may not assign any of your rights or responsibilities under this Agreement without the prior written consent of Medtronic. Except as expressly provided herein, no person or entity other than Medtronic and you, including without limitation any patient, is or shall be a third party beneficiary of this Agreement or otherwise entitled to bring any action to enforce any provision of this Agreement against Medtronic or you. With regard to any purported agreement or terms of use between you and Bomgar Corporation in connection with the Licensed Software (“Bomgar EULA”): (a) any Bomgar EULA shall be solely between you and Bomgar Corporation; (b) Medtronic shall not be a party to any Bomgar EULA; (c) any Bomgar EULA shall not necessarily reflect the contents of any agreement between Bomgar Corporation and Medtronic; (d) any Bomgar EULA shall not modify or take precedence over this Agreement; and (e) nothing in this Agreement shall be construed to suggest the enforceability or unenforceability of any Bomgar EULA. This Agreement shall be governed by and interpreted, construed, and enforced in accordance with the laws of the State of Minnesota (exclusive of the choice of law rules thereof). The parties hereby expressly waive any right to a trial by jury or class treatment of any claim, demand, action, or cause of action arising out of or relating to the Licensed Software or this Agreement. In the event that any provision of this Agreement violates any applicable statute, ordinance, or rule of law, such provision shall be ineffective to the extent of such violation without invalidating any other provision of this Agreement. No provision of this Agreement may be waived except by an agreement in writing signed by the waiving party. A waiver of any terms or provisions shall not be construed as a waiver of any other term or provision.
NayaMed International Sárl Customers: Whether the RemoteView feature shall be used in connection with NayaMed customers or devices shall be solely within the discretion of NayaMed International Sárl. If the Licensed Software is used connection with NayaMed customers or devices, this Agreement shall be directly between you and NayaMed with respect to those uses.
Medtronic has grown from a small electrical repair shop in a Minneapolis garage to a global leader in medical technology.
Read about our history below.
In 1949, brothers-in-law Earl Bakken, a graduate student in electrical engineering, and Palmer Hermundslie, an enterprising engineer, started a repair business focused on medical electronics. Hence the name, and the birth of, Medtronic.
1949 The Garage Gang
The pair were driven by passion and a deep moral purpose to use their scientific knowledge and entrepreneurial skills to help others. As the volume of work increased, they added a handful of employees, who called themselves the “garage gang,” a reference to their spartan office located in two boxcars used as a garage and woodworking shop at the Hermundslie family’s home.
1950 The Early Years
Bakken and Hermundslie began selling medical equipment for the Sanborn Company of Boston, Massachusetts and building customized “specials” for local hospitals, including for the medical and research staff at University of Minnesota.
1957 The First Battery-Operated Pacemaker
The power went out in Minneapolis on Halloween, 1957, endangering the lives of open-heart surgery patients who often needed to be attached to a pacemaker following surgery. Existing pacemakers were large, bulky boxes wheeled on carts and plugged into an electrical outlet. Concerned for his patients, a University of Minnesota heart surgeon asked Earl if he could create a battery-operated pacemaker. Within four weeks, the revolutionary device began saving lives. Palmer, an accomplished pilot, flew his Beechcraft Bonanza all over the United States delivering pacemakers to customers. Soon after, the “wearable” Medtronic pacemaker was being shipped to doctors around the world. One year later, Medtronic produced the first implantable pacemaker.
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Guided by our new Mission, Medtronic added mechanical devices, joining electrical stimulation as a core technology, and grew into an international company during the 1960s.
1960 The Medtronic Mission
At a meeting of the Medtronic Board, Earl Bakken first sketched an outline of what became the Medtronic Mission — to alleviate pain, restore health, and extend life.
1967 The Beginning of Global Expansion
By 1967, the company was poised for expansion. The first international office opened in Amsterdam’s Schiphol Airport in 1967, followed by the establishment of Medtronic Canada in 1968.
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During the 1970s, Medtronic expanded its global presence and product offerings. Stock began trading on the New York Stock Exchange, and the company took several strides in Corporate Citizenship.
1970-1974 International Markets
Entering China, India, and other emerging markets helped Medtronic learn the importance of providing training for physicians in the latest Medtronic technologies, working sensitively with local customs and partners, and finding creative ways to make the latest technologies affordable and accessible. By 1974, we were serving more than 70 countries around the world.
1974-1979 Corporate Citizenship
Medtronic hired a manager for equal employment in 1974 and instituted a minority-suppliers program in 1975. The Bakken Society was founded in 1979 to recognize technical employees who have made multiple, significant contributions to Medtronic, to the biomedical industry, and to customers and patients. That same year, the Medtronic Foundation was established, reinforcing a commitment to Corporate Citizenship, the sixth tenet of the Medtronic Mission.
1977 Prosthetic Heart Valve
Medtronic created a heart-valve division in 1977 and introduced the new Medtronic-Hall mechanical heart valve to the market that same year. The Medtronic-Hall tilting-disc valve was a significant development in valve design and was the choice of physicians all over the world for nearly a quarter of a century.
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During the 1980s, Medtronic hired additional materials scientists, doubled down on R&D, and began publishing product performance reports 27 years before it was mandated by the U.S. FDA. By 1985, we were listed among the Fortune 500 largest publicly held companies in America.
1983 Expansion into Neurostimulation
Building off the science of using electrical stimulation to pace the heart, Medtronic collaborated with French doctors to pioneer the world’s first deep brain stimulation system to treat movement disorders.
1985-1990 New Products, New Markets
In the second half of the decade, increased R&D led to the development of the world’s first implantable drug pump. The acquisition of nearly a dozen companies took Medtronic into new markets — tissue heart valves, cardiopulmonary equipment, coronary angioplasty catheters, and centrifugal blood pumps.
1989 Growth in Core Technologies
By 1989, the company had expanded its core technologies from electrical stimulation and mechanical devices to include drug and biologics delivery, and diagnostics and remote monitoring.
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By 1991, annual revenues had reached $1 billion. Over the course of the decade, acquisitions and product development expanded options in treating heart and spinal conditions.
1990-1993 Employee Resource Groups Established
Medtronic established three employee groups representing three cross sections of Medtronic employees — Medtronic Women’s Council (1990), Asian Employee Resource Group (1992), and Black Employee Network (1993). The groups shared the common goal of enabling employees to reach their full potential at Medtronic by facilitating cooperation and understanding, removing barriers, and providing development opportunities and support.
1996 Implantable Cardioverter Defibrillators
By 1996, the increased R&D from the previous decade paid off when Medtronic introduced the first two in its line of implantable cardioverter defibrillators. These devices are designed to treat tachycardia – a dangerously fast heartbeat.
1999 Expansion into Spinal Care
In 1999, Medtronic made headlines by acquiring spine leader Sofamor Danek Group to augment its growing spine and biologics business. Among Sofamor Danek’s assets was a fledging-but-promising project to develop a bone graft product for fusing the spine, a morphogenetic protein called rhBMP-2.
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The decade 2000-2009 brought many firsts and new, expanded facilities to accommodate growth.
2001, 2009 New facilities
At the start of the decade , we opened our new headquarters in Fridley, Minnesota. At the end of the decade, Medtronic University opened its virtual doors, providing employees with comprehensive training and education for leadership, technology, and functional development through both classes and online learning.
2001 Expansion into Diabetes Care
Medtronic bought diabetes market leader MiniMed, where a team of biomedical engineers had developed a continuous glucose monitor — a key component of a closed-loop diabetes management system. In doing so, we took a major step toward enabling people around the world to better manage diabetes.
2002 First Remote Monitoring System
Medtronic introduced the industry’s first remote monitoring system, designed to securely transfer data from select patient devices to authorized doctors via the internet.
2002 Advances in Spinal Care
In 2002, the company gained market approval for a threaded titanium cage that stabilized the spine and encouraged new bone growth. The product eliminated the need for painful bone grafts for spinal fusion patients. It won a 2008 Prix Galien USA Award — the medical industry’s highest accolade for pharmaceutical research and development — for improving the human condition.
2006-2010 Transcatheter Heart Valves
Medtronic received European regulatory approval in 2006 and U.S. regulatory approval in 2010 to sell the transcatheter pulmonary valve — one of four types of heart valves that can be implanted via a minimally invasive surgery. In 2009, Medtronic acquired CoreValve LLC to bring transcatheter aortic valves to patients with severe aortic stenosis.
2007-2008 Environmentally Sustainable Business Practices
In 2007, we adopted an Environmental, Health, and Safety (EHS) Management System and an Environmental Sustainability Policy. Shortly followed by our first Environmental Sustainability and Governance Report issued in 2008.
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The decade was marked by a large acquisition, the introduction of cutting-edge products by each division, and a period of tremendous geographic growth. By 2013 we developed, manufactured, and marketed our therapies in more than 140 countries, double the number served in 1974.
2010-2013 Growth in China
We opened a Patient Care Center in Beijing in 2010, offering hands-on education for available therapies. We also partnered with a local medical-device manufacturer to bring life-changing spinal and orthopedic products to Chinese patients and their physicians.
2011 Strides in Sustainability
Medtronic implemented a two-tiered, cross-functional management structure to drive sustainability performance and reporting across the enterprise. Five years later, we launched a Responsible Supply Management function to support socially and environmentally responsible business practices from our suppliers.
2015 Covidien Acquisition
Medtronic completed the acquisition of Covidien on January 26, 2015, a significant milestone in the company's history. Bringing together the extensive capabilities of both companies strengthened the Medtronic commitment to solve some of healthcare’s greatest challenges, enabling us to help treat more people, in more places, than ever before.
2015 Environmental Goals
The Environmental, Health and Safety Vision 2015 was implemented to bring consistent management of environmental impacts across our global facilities, products and supply chain. Four years later we surpassed four of our five 2020 goals with reductions in energy use, emissions, non-regulated waste, and water use.
Medtronic Labs was launched as a social business to expand access to healthcare for underserved patients, families, and communities around the world. Medtronic Labs designs, builds, and scales technology-enabled service delivery models that address critical barriers across the care continuum.
2011-2019 Cutting-Edge Products
Medtronic continued to blaze new trails in pacemaker technology:
In addition, new products opened up other options for patients and healthcare providers:
2013 Medtronic Women’s Network and Gender Equity
In 2013, Medtronic created employee networks in addition to employee resource groups to enable strong accountability from leadership. For example, Medtronic Women’s Network (MWN) and the Medtronic Global Mentoring Program were established in 2013 to increase employee development opportunities and advance women in leadership positions. By the end of the decade, Medtronic had achieved 100% gender pay equity in several countries, including the United States, and 99% global gender pay equity. Further, women held 38% of global management positions — bringing us closer to our 2020 target of at least 40% or more and our ultimate aspiration of 50% or more globally.
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The start of a new decade was busy — efforts to strengthen our diverse and inclusive workforce and a transition to new leadership.
2020 Diverse and Inclusive Workforce
Medtronic created a Chief Inclusion and Diversity Officer role to elevate the company's longstanding commitment to inclusion, diversity, and equity. We were proud to receive a Catalyst Award, a global recognition for efforts to drive inclusion and advance women in leadership roles.
2020 Guided by Our Mission During a Pandemic
As COVID-19 swept the globe, we looked to our Mission for guidance. Led by our new CEO, Geoff Martha, we drew inspiration from our Mission to act quickly in support of the pandemic response. Over the course of a few months, Medtronic:
Medtronic remains committed to the cause as we look for ways to collaborate and support the response efforts. Read more about what we’re doing in the global fight against coronavirus.
Disclaimer: This page may include information about products that may not be available in your region or country. Please consult the approved indications for use. Content on specific Medtronic products is not intended for users in markets that do not have authorization for use.