Medtronic Patient Services
Medtronic Patient Services is here to help. We're available to provide general educational information about Medtronic devices and answer questions about our devices and therapies. As always, we encourage you to talk to your doctor about your unique medical condition and therapy management. If you have medical concerns or health symptoms, contact your doctor or health care professional. If you have a medical emergency, call 911 immediately.
Tip: Be sure to call the Patient Services area that specializes in your type of device. Scroll down on this page to find your device. That way you'll know you've located the correct telephone number and other contact information.
- Heart Rhythms Patient Services
- Cardiovascular Patient Services
- Neuromodulation Patient Services
- Medtronic Diabetes
- Spine and Biologics Customer Service
- Get Ready/Maela Application support
Heart Rhythms Patient Services
For people in Canada who have Medtronic:
- Pacemaker
- Defibrillator (ICD)
- Heart failure device (cardiac resynchronization therapy/CRT)
- Insertable cardiac monitor
Telephone
Questions About Your Heart Device
1-888-660-4616 (Toll Free)
Monday - Friday, 9 am to 5 pm Eastern Standard Time
Questions About the CareLink Network
(Monitor setup, transmission verification, troubleshooting)
1-888-660-4616 (Toll Free)
Online
General questions or feedback: canada.patientservices@medtronic.com
Device registration (ID card updates): Submit updates
Canada Mail
Medtronic Canada
99 Hereford Street
Brampton, ON
L6Y 0R3
Cardiovascular Patient Services
For people in Canada who have had the following procedures:
- Heart valve repair
- Heart valve replacement
- Surgical ablation
- Catheter ablation
- Coronary or vascular stent placement
Telephone
1-888-660-4616 (Toll Free)
Monday - Friday, 9 am to 5 pm Eastern Standard Time
Online
General questions or feedback: canada.patientservices@medtronic.com
Device registration (ID card updates): Submit updates
Canada Mail
Medtronic Canada
99 Hereford Street
Brampton, ON
L6Y 0R3
Neuromodulation Patient Services
For people in Canada who have Medtronic:
- Deep brain stimulation
- Gastric electrical stimulation for gastroparesis
- ITB Therapy for severe spasticity
- Neuromodulation for bladder control
- Neuromodulation for bowel control
- Pain therapies
Telephone
1-888-660-4616 (Toll Free)
Monday - Friday, 9 am to 5 pm Eastern Standard Time
Online
General questions or feedback: canada.patientservices@medtronic.com
Device registration (ID card): Submit updates
Canada Mail
Medtronic Canada
99 Hereford Street
Brampton, ON
L6Y 0R3
Medtronic Diabetes
For people in Canada who have Medtronic:
- Insulin pump
- Continuous glucose monitor
Telephone
24-Hour Product Help Line
(800) 284-4416 (Toll free)
Ordering Supplies
Monday – Friday, 8 am to 8 pm, Eastern Standard Time
(800) 284-4416 (Toll free)
Online
General questions or feedback: Contact us
Order supplies online: shop.medtronicdiabetes.ca
Canada Mail
Medtronic Canada
c/o Diabetes
99 Hereford Street
Brampton, ON
L6Y 0R3
Spine and Biologics Customer Service
For people in Canada who have been treated with Medtronic:
- Spinal implants, such as cervical discs or interspinous process spacers
- Biologic products, such as Infuse Bone Graft
Telephone
1-888-660-4616 (Toll Free)
Monday - Friday, 9 am to 5 pm Eastern Standard Time
Online
General questions or feedback: canada.patientservices@medtronic.com
Canada Mail
Medtronic Canada
99 Hereford Street
Brampton, ON
L6Y 0R3
Get Ready/Maela Application support
Telephone
1-888-660-4616 (Toll Free)
Monday - Friday, 9 am to 5 pm Eastern Standard Time
Online
General questions or feedback: canada.patientservices@medtronic.com
Canada Mail
Medtronic Canada
99 Hereford Street
Brampton, ON
L6Y 0R3