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Product Support


These resources will help you avoid problems and get support while receiving treatment with a DBS system.

Activities to Avoid

Be careful when participating in activities that may result in accidents or falls. Sudden jerky movements may cause the lead(s) in your brain to move. Falls may damage parts of the implanted Medtronic DBS System. Surgery may be needed to replace any damaged DBS system parts.

Being Prepared

  • Tell your clinician if you don’t feel well or if you are having problems with your neurostimulator(s)
  • Learn the name and model number of your neurostimulator
  • Make sure your family and friends know about your DBS system so they can help in an emergency

Device Checkups

It’s extremely important to attend all of your device checkup appointments.

Your clinician will schedule these regular follow-up visits to:

  • Ensure that your DBS system is functioning properly
  • Adjust your stimulation as needed based on your symptom control
  • Check neurostimulator battery status to determine if you will soon need a device replacement

Calling Your Doctor

Please direct all medical, medication, and therapy questions to your doctor’s office. Your doctor has access to your medical records and history and can best diagnose any change in symptoms.

Ask your doctor how to reach the on-call doctor for any medical concerns that come up after hours or on weekends.

Contacting Medtronic Patient Services

Our patient services department is here to answer your questions about your implanted system or treatment. We can provide general educational information about Medtronic devices and answer technical questions about Medtronic devices and therapies.

To reach Patient Services, call the Medtronic DBS Helpline on +44 (0) 1923 205101.

Patient Manual

The patient manual covers your DBS system and treatment. You will receive a copy after your implant procedure.

Identification Card

Always carry a card that identifies you as having an implanted device.

You will receive a patient manual when you have the implant procedure. It will provide answers to frequently asked questions, precautions, recommended follow-up care, and other information that can help you get back to your normal daily activities. If you have a Medtronic DBS system and have not received your patient manual, or need a replacement manual, contact the Medtronic DBS Helpline on +44 (0) 1923 205101.

Information on this site should not be used as a substitute for talking with your doctor. Always talk with your doctor about diagnosis and treatment information.