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In this Statement of Privacy Principles, we describe how Medtronic (Africa)(Pty) Ltd ('Medtronic') processes personal information.
Preservation of, and respect for, our customers', business colleagues and vendors', and patients' trust is critical to our continued success. We are committed to ensuring that all your personal information that is collected is kept private and protected.
When we use the words we or our, we mean Medtronic.
These Privacy Principles apply when we collect and process personal information directly from the person who the data identifies, or indirectly from someone else (or company) that identifies another person. Therefore, when we use the word you, me, and I in this Statement of Privacy Principles, we mean the individual whose personal information we are collecting and processing.
This Statement of Privacy Principles does not apply when we process information:
Data processing is any operation or activity or set of operations involving personal information, whether or not by automatic means, including collecting, receiving, recording, organizing, collating, storing, updating or modifying, retrieving, altering, consulting or using; disseminating by means of transmission, distribution or making available in any other form; or merging, linking, as well as restriction, degradation, erasure or destruction of personal information.
We will always process personal information:
Personal information is information relating to you that we can use to specifically identify you, such as your:
Some types of personal information are considered special personal information. Special personal information is defined below. In this Statement of Privacy Principles, when we use the phrase personal information, we include special personal information unless we specifically state otherwise.
Medtronic may collect personal information in a variety of ways. For example:
We may process your personal information (other than special personal information):
Special personal information is personal information revealing or relating to your health (such as your device serial number, or the date of an implant), your racial or ethnic origin, religious or philosophical beliefs, sex life, political affiliation, or trade union membership; or criminal behavior to the extent such information relates to an alleged commission of any offence or any proceedings in respect of any offence allegedly committed or disposal of such proceedings.
Medtronic will only collect and process your special personal information:
We may contact you periodically in person, by e-mail, by fax, by mail, or by telephone to provide information regarding programs, products, services and content that may be of interest to you, unless you advise us that you do not wish to receive marketing or market research communications from us. If applicable law requires that we receive your explicit consent before we send you certain types of marketing communications, we will only send you those types of communications after receiving your explicit consent.
Medtronic will not share your personal information with an unrelated third party without your permission, except as otherwise provided in this Statement of Privacy Principles.
In the ordinary course of business, we will share some personal information with companies that we hire to perform services or functions on our behalf. For example, we may use different vendors or suppliers to ship our products. In these cases, we provide the vendor or supplier with information to process your order such as your name and mailing address. In all cases in which we share your personal information with a third party, we will not authorize them to keep, disclose or use your information with others except for the purpose of providing the services we asked them to provide.
We will not sell, exchange or publish your personal information, except in conjunction with a corporate sale, merger, dissolution, or acquisition.
We may be legally compelled to release your personal information in response to a court order, subpoena, search warrant, law, or regulation. We may cooperate with law enforcement authorities in investigating and prosecuting website visitors who violate our rules or engage in behavior which is harmful to other visitors (or illegal).
We may disclose your personal information to third parties if we feel that the disclosure is necessary to:
Medtronic may transfer information out of the country in which it was collected to any country or territory in the European Economic Area and to any other country that is recognized by the European Union as having adequate privacy protections. We will transfer information to other areas only if:
Medtronic has arrangements with all of its offices and affiliates that assure that personal information transferred among Medtronic companies is adequately protected, including transfers of personal information (which may include special personal information) to Medtronic companies in the United States of America.
If we decide to make a significant change to this Statement of Privacy Principles, we will describe any major changes in this section of the Statement. You can always find the most current copy of this Statement and its history on the website for your country, or contact us at the address below.
We use reasonable technical and organizational safeguards to protect your personal information from loss, damage, and unauthorized destruction, or unlawful access or processing. We also restrict access to your personal information to those employees and contractors who need to know that information to do their jobs. You should keep in mind that no Internet transmission is ever 100% secure or error-free. In particular, e-mail sent to or from us may not be secure, and you should therefore take special care in deciding what information you send to us via e-mail.
We will not keep information for any longer than is required in order to carry out the purpose for processing your personal information, unless you consent otherwise. In many cases, personal information must be kept for considerable periods of time in order to make it available as and when questions or disputes arise. Retention periods will be determined for each record of personal information that is collected, bearing in mind the requirements applicable to the situation and the need to destroy outdated, unused information at the earliest reasonable opportunity.
We will continue to treat your personal information in accordance with this Statement of Privacy Principles so long as we retain it.
Links. Our websites may contain links to websites operated by other parties. We provide the links for your convenience, but we do not review, control, or monitor the privacy practices of websites operated by others. We are not responsible for the performance of websites operated by third parties or for your business dealings with them.
Our websites also may contain links to other websites operated by Medtronic. This Statement of Privacy Principles applies only to websites for Medtronic companies located in the Republic of South Africa. Therefore, whenever you follow a link from this website to another website, even to another site operated by Medtronic, we recommend that you review that website's privacy practices.
You have the right, amongst others:
We strive to keep our records of your information accurate. If you ever notice that your information is not complete, accurate or current, or if you have questions or comments about this Statement of Privacy Principles, please contact us at:
Medtronic (Africa) Pty Ltd, Woodmead North Office Park, 54 Maxwell Drive, Jukskeiview, Sandton, 2195, Gauteng, South Africa.