Covid-19 Payment Relief Program

MEDTRONIC COVID-19 ASSURANCE PROGRAM

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Medtronic News: Covid-19 Updates

May 20, 2020

If you lost your private health insurance or job due to COVID19 and do not have coverage for products like glucose sensors to help manage your diabetes, we are here for you. The Medtronic COVID-19 Payment Relief Program includes a 3 month supply of infusion sets, reservoirs and/or glucose sensors at no cost for eligible customers.

Learn more about this program and other ways we can support you. 

 

April 21, 2020

How to Clean Your Insulin Pump and CGM Transmitter

Keeping personal items clean right now is more important than ever. Whether you have an insulin pump, continuous glucose monitor (CGM) transmitter, or both, here’s everything you need to know about keeping them clean.

We hope these tips help set you up for success to clean your device!

Pump Cleaning Tips 

Pump Cleaning Tips

CGM Cleaning Tips

CGM Cleaning Tips

April 15, 2020

A Mission that goes Beyond our Diabetes Team

As many of you know, Medtronic is a global company that provides medical technology, services, and options for other healthcare needs, including cardiovascular, spine, brain and renal care solutions. One of these products includes ventilators. As the spread of COVID-19 disrupts life around the world, we know the demand for these continues to increase. We continue to ramp up production and are also sharing design specifications to allow others to manufacture. To find out more about how we are helping,  click here.

April 2, 2020

Supplies and Deliveries

Thank you to our couriers who continue to deliver supplies to you. While they are committed to continuing to deliver packages, some companies are making changes to how they are delivering them to reduce customer interactions and in support of social and physical distancing – including no signature required. To find out more on what each courier is doing, check their websites below.

Fed Ex

Canada Post

Purolator

March 31, 2020

Did you know that CareLink™ Software is a helpful tool for virtual healthcare appointments? The reports summarize the information from your MiniMed™ device so you and your healthcare provider can discuss how things are going and if any diabetes management changes are required. Check out these easy steps to guide you through the process of uploading your device data to CareLink.

March 25, 2020

The province of Ontario, headquarters for Medtronic Canada, has announced the closure of all non-essential services to help limit the spread of COVID-19.

As an essential medical service, Medtronic will continue its services and operations to deliver the supplies our customers need for their diabetes management.

March 19, 2020

As a valued customer of Medtronic, we appreciate the trust you place in our teams who are working diligently to support you during this time of uncertainty. We continue to see communities across the country being impacted by COVID-19 in various ways. We recognize the important role our technology plays in supporting your diabetes management needs and we are committed to keeping you informed.

Though it’s a tough situation, please know that we are staying vigilant as this situation evolves.  To keep you informed, we’ve launched a centralized COVID-19 update page, so please check this site for the latest information. As you prepare during this unprecedented time, we want to share some helpful information to address questions you might have.

Supporting Your Service Needs

We have dedicated teams around the world and here in Canada focused on protecting our business operations and to make sure our call centers remain available to support you.  Our teams are making every effort to reduce exposure and ensure you remain supported and protected.  To support our teams in these exceptional times – we have equipped them to work from home and ask for your patience if you hear a child or pet in the background.  While we are doing our best to minimize disruption, you may experience longer than normal wait times due to the increased volume of calls that we are experiencing.  We are doing all that we can to get to your calls.

Online Tool to Order Supplies

Our MiniMed™ eShop makes supply ordering easy.  We encourage you to use this tool to manage your supply needs so we can keep our lines open and available for more urgent care needs particularly during this challenging time. If you are not yet registered, you can easily create an account by visiting the eShop website.  Our MiniMed eShop is available 24/7 at www.medtronicdiabetes.ca/eshop

If you order supplies through your local pharmacy, please feel free to reach out to them directly.

As a global business, please know we have rigorous business continuity plans in place and our teams continue to work around the clock to ensure the safe manufacturing and delivery of our products. We truly appreciate the trust you place in us and thank you for continuing to give us the opportunity to support you. Please know that as this situation evolves, one thing will remain constant: Our decisions will be guided by our Mission and our collective commitment to the customers we serve.

Please continue to take care of yourself and your loved ones and know that our teams across the country are here to support you in any way we possibly can.

Sincerely, 

Laura Cameron
Senior Director, Diabetes
Medtronic Canada

Information on this site should not be used as a substitute for talking with your doctor. Always talk with your doctor about diagnosis and treatment information.