To assist you, we will need to remotely access your computer or your mobile device. Remote access is used to review your computer or mobile device’s programs and settings to find a solution for your Medtronic CareLink software. This process may involve running programs, reconfiguring settings, or removing/installing programs.

We will only access or make changes to those items related to the Medtronic CareLink software. You may terminate your session at any time by closing Medtronic CareLink Assist program.

We assume no responsibility for any damage caused due to improper handling of Medtronic CareLink Assist. In accordance with our Privacy Statement, you understand that the usage of Medtronic CareLink Assist may involve transfer of your information to support agents located outside of Canada.

Before you begin, please close all programs and documents with private or personal content. Your online meeting will begin as you accept the above conditions by pressing the 'Continue' button. Our agent will then provide you with a 9-digit support key to enter.

CareLink Personal FAQ

Learn more about how to get the most out of your CareLink software by reviewing our FAQ.


24-Hour Technical Support

Our 24-hour technical support team is always by your side.

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Information on this site should not be used as a substitute for talking with your doctor. Always talk with your doctor about diagnosis and treatment information.