If you have technical issues with your Medtronic insulin pump or continuous glucose monitoring (CGM) system, call our 24-hour hotline: 1-800-284-4416.
The Travel Loaner Program allows you to take a "back-up" insulin pump for trips outside of Canada or in very remote areas in Canada. There is no fee unless your form is received late prior to departure. For over a 90-day use, there is a charge of $50 a month. Take a "back-up" pump when you:
Complete the Travel Loaner form and submit it at least 2 weeks prior to your trip to ensure on-time delivery. A signature is required upon delivery and you will need to return the travel loaner when you arrive back home.
Note: The program only includes insulin pumps and does not include blood glucose meters or CGM devices.
Make sure you have plenty of extra insulin pump supplies in advance of travel. Keep in mind that depending on your insurance and quantity of supplies, it may take up to 14 days to get a supply refill prior to your trip.
Use the following checklist as a guideline to remind you of important items you may need to take:
It is important that you test your blood glucose (BG) more frequently while you are traveling. The routine hassle of travel, including stress, changes in time zones, schedules and activity levels, meal times and types of food, can all affect your diabetes control. Be extra attentive to monitoring your BG frequently and be prepared to respond if needed.
When on an airplane, you should go to Utilities > Connect Devices > Meters pump screen, select OFF, and press ACT to unlink your meter from your insulin pump. Manually test your glucose levels using a blood glucose meter.
If you wear a CGM device, it is typically safe for use on commercial airlines. If questioned by airline personnel about the use of your device, please show them your airport information card. If they still request that you turn off your CGM device, you must comply.
If you are asked to turn off your CGM device, you will have a "data gap" when uploading data into CareLink® Personal Software, where information is missing from the period when your CGM system was turned off.
Insulin pumps are designed to withstand common electromagnetic interference, including some airport security systems. Taking an insulin pump through airport security is quite common. It is always a good idea to carry the airport information card (located in the front pocket of your user guide) when you are traveling.
Information on this site should not be used as a substitute for talking with your doctor. Always talk with your doctor about diagnosis and treatment information.