About the Canadian Technical Service Team

Expert Service

When you use a Medtronic product, you expect highly reliable performance from the system. You should expect the same level of performance from your service team. That’s what you get from our Technical Service Representatives (Tech Reps). Our Canadian Technical Service team has some of the most experienced Tech Reps in the business. Here are some other reasons why we believe Medtronic is the right choice for servicing your fleet.

Trusted Support

Our Tech Reps have the training and experience to quickly pinpoint problems and complete repairs, enabling you to increase uptime of this critical equipment.

Quick Response Time

When you contact us with a service issue, you will receive a prompt response from a Tech Rep, who will schedule a service appointment based on your needs.

Genuine Parts

We use only genuine Puritan Bennett™ parts that have been validated and tested to meet original performance specifications. To accelerate repairs, we stock parts locally with regional backup.

The Right Test Equipment

We use the proprietary Puritan Bennett™ PTS 2000 test instrument and related software. This equipment helps provide efficiency and accuracy when servicing Puritan Bennett™ ventilators.

Thorough Record Keeping

We maintain a thorough service history record for each of the equipment we service, which is required by most regulatory audit agencies. We provide service documentation after every service action.